Salesforce OMS Administrator

Needham, MA - USA

Monthly Salary: $ 83880 - 102520

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

SharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than 3600 associates the companys products are sold at key retailers online and offline and through distributors around the world.

Overview:

We are seeking a detail-oriented Salesforce OMS Administrator to manage support and optimize our Salesforce Order Management System (OMS). This role is responsible for maintaining order workflows integrations and data integrity while ensuring the platform supports a seamless end-to-end customer experiencefrom checkout through fulfillment and service.

The ideal candidate combines strong Salesforce administration skills with a solid understanding of eCommerce fulfillment and customer service operations.

Key Responsibilities

Order Management & Fulfillment

Configure and support order workflows payment capture cancellations returns and exchanges.

Ensure order data accuracy across Salesforce ERP and external fulfillment systems.

Partner with Customer Service and Operations to resolve order discrepancies and streamline processes.

Integrations & Data Management

Support integrations between OMS Commerce Cloud ERP and 3rd-party logistics (3PL) systems.

Maintain data synchronization and integrity across all systems.

Assist with API testing and updates when new integrations or enhancements are introduced.

Continuous Improvement

Identify opportunities to enhance automation reporting and scalability within Salesforce OMS.

Collaborate with cross-functional teams (eCommerce IT Finance Customer Experience) to implement new features and workflows.

Document system configurations business rules and change management procedures.

Support & Training

Serve as the subject matter expert (SME) for Salesforce OMS functionality.

Provide end-user support training and guidance to business teams.

Create and maintain user documentation training materials and knowledge articles.

Qualifications:

Required:

3 years of Salesforce Administration experience (preferably with Salesforce OMS or Commerce Cloud).

Experience supporting eCommerce or order management processes.

Strong understanding of Salesforce data model flows validation rules and automation.

Excellent troubleshooting analytical and documentation skills.

Preferred:

Experience integrating Salesforce OMS with Oracle OIC Integration Layer.

Familiarity with Apex SOQL and API integration concepts.

Knowledge of B2C Commerce Service Cloud or Experience Cloud.

Key Competencies:

Strong problem-solving and analytical mindset.

Ability to communicate effectively with both technical and non-technical stakeholders.

Attention to detail and commitment to data accuracy.

Proactive organized and comfortable working in a fast-paced environment.

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance dental insurance vision insurance flexible spending accounts health savings accounts (HSA) with company contribution 401(k) retirement plan with matching employee stock purchase program life insurance AD&D short-term disability insurance long-term disability insurance generous paid time off company holidays parental leave identity theft protection pet insurance pre-paid legal insurance back-up child and eldercare days product discounts referral bonus program and more.

This posting will close within 90 days from the original posting date.

Pay Range

$83880 - $102520 USD

Our Culture

At SharkNinja we dont just raise the barwe push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible push boundaries and deliver results that others only dream of. If you thrive on breaking out of your swim lane youll be right at home.

What We Offer

We offer competitive health insurance retirement plans paid time off employee stock purchase options wellness programs SharkNinja product discounts and more.We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining whats possible. When you join youre not just part of a companyyoure part of an outrageously extraordinary community. Together we wont just launch productswell disrupt entire markets.

At SharkNinja Diversity Equity and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinjas innovation every day. We support ALL associates in bringing their authentic selves to work making an impact and having the opportunity for career acceleration. With help from our leadership associates and our community we aim to have equity be a key component of the SharkNinja DNA.

Learn more about us:
Life At SharkNinja
Outrageously Extraordinary

SharkNinja Candidate Privacy Notice

For candidates based in all regions please refer to this Candidate Privacy Notice.
For candidates based in China please refer to this Candidate Privacy Notice.
For candidates based in Vietnam please refer to this Candidate Privacy Notice.

We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status disability or any other class protected by legislation and local law. SharkNinja will consider reasonable accommodations consistent with legislation and local law. If you require a reasonable accommodation to participate in the job application or interview process please contact SharkNinja People & Culture at

Required Experience:

Unclear Seniority

About UsSharkNinja is a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positively impact peoples lives in homes around the world. the company has a proven track record of bringing disruptive innovation to market and developing one ...