Field Service Controls Engineer

Dallas, IA - USA

Yearly Salary: $ 90000 - 100000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Dematic Corporation is now hiring a Regional Field Service Controls Engineer. Under the direction of the Field Service Manager this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. As the Dematic representative in the Customers facility this position has a heavy responsibility for maintaining customer goodwill toward Dematic. The primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America preferably by an airport for travel. Travel will be required. Overtime and occasional weekend work may be required.

We offer:

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The base pay range for this role is estimated to be $90000 to $100000 per year at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.

Tasks and Qualifications:

What You Will Do In This Role:

Participates in semi-complex equipment trial runs investigative tests repairs and overhauls.
Participates in training customers on semi-complex products and services.
Performs semi-complex maintenance on tools test equipment etc. and maintains documents of all inspections maintenance and repair work and failures.
Participates in responding to semi-complex service calls.
Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Performs semi-complex work within technical or paraprofessional identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.

What We are Looking For:

Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
Must be willing to be available during off hours and travel accordingly.
Willingness to work weekends holidays and off shifts.
Must be able to act calmly in stressful situations.
Must be able to write concise clear and complete trip reports in the time frame required according to Dematic procedures.
Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.3 years experience in a related field providing Customer Service Support
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware troubleshooting
Siemens and Modicon PLC experience a plus
Electrical troubleshooting experience
Strong Customer Service mentality
Strong verbal communication skills over the phone
Ability to work independently

We offer:

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Tasks and Qualifications:

What You Will Do In This Role:

Participates in semi-complex equipment trial runs investigative tests repairs and overhauls.
Participates in training customers on semi-complex products and services.
Performs semi-complex maintenance on tools test equipment etc. and maintains documents of all inspections maintenance and repair work and failures.
Participates in responding to semi-complex service calls.
Participates in the assessment of semi-complex product/equipment performance based on field support data and recommends modifications or improvements.
Performs semi-complex work within technical or paraprofessional identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.

What We are Looking For:

Must be willing to travel on short notice and spend more than 80% of the time traveling. May be continuously away from home for as long as a month (offer travel expenses).
Must be willing to be available during off hours and travel accordingly.
Willingness to work weekends holidays and off shifts.
Must be able to act calmly in stressful situations.
Must be able to write concise clear and complete trip reports in the time frame required according to Dematic procedures.
Working experience with troubleshooting Programable Logistic Controllers (PLC) is required.3 years experience in a related field providing Customer Service Support
Experience with Allen Bradley Logix PLC controls platforms
Experience with controls hardware troubleshooting
Siemens and Modicon PLC experience a plus
Electrical troubleshooting experience
Strong Customer Service mentality
Strong verbal communication skills over the phone
Ability to work independently

Key Skills

MobileIron
Robotics
Field Service
Mechanical Knowledge
Sonography
IP Networking
Schematics
Mechanical Engineering
Medical Imaging
Human Resources
Programmable Logic Controllers
Troubleshooting

Apply Now

About Company

KION

We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.

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