Customer Service Specialist (KYC), Gulf Binance (Contract 3 months)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Binance is a leading global blockchain ecosystem behind the worlds largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100 countries for our industry-leading security user fund transparency trading engine speed deep liquidity and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education research payments institutional services Web3 features and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
This advertisement is for a position at Gulf Binance.
Key Responsibilities:
- Review and verify user KYC applications mainly from foreign users ensuring accuracy clarity and compliance with local requirements.
- Check documents (passport ID proof of address selfie etc.) for completeness visibility and data consistency.
- Handle user inquiries related to KYC submission document rejection or verification status via chat or ticket.
- Escalate suspicious or unclear cases to KYC Analyst / AML / Compliance per SOP.
- Maintain verification turnaround time and accuracy targets while upholding data-privacy standards.
- Coordinate with CS AML and Tech teams to resolve blocked or pending applications.
- Provide feedback on recurring document issues or UX pain points to improve the KYC flow and user experience.
- Participate in system testing or process updates when verification rules or templates change.
Key Requirements:
- Bilingual English/Thai is required to be able to coordinate with overseas partners and stakeholders.
- Proficient in English; able to read and verify foreign IDs/passports confidently.
- Detail-oriented organized and accurate when reviewing user data and documents.
- Good understanding of customer support and verification process - no deep AML investigation required.
- Comfortable working with multiple systems and performing repetitive review tasks with consistency.
- Able to work shifts weekends and under time-sensitive deadlines.
- Strong sense of confidentiality responsibility and integrity in handling user data.
Why Binance
Shape the future with the worlds leading blockchain ecosystem
Collaborate with world-class talent in a user-centric global organization with a flat structure
Tackle unique fast-paced projects with autonomy in an innovative environment
Thrive in a results-driven workplace with opportunities for career growth and continuous learning
Competitive salary and company benefits
Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application you confirm that you have read and agree to our Candidate Privacy Notice.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Binance is a blockchain ecosystem comprised of Exchange, Labs, Launchpad, Info, Academy, Trust Wallet, and Blockchain Charity Foundation (BCF). Binance Exchange is one of the fastest and most popular cryptocurrency exchange platforms in the world, capable of processing over 1.4 millio ... View more
