Showroom Team Lead
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Job Location:
Asheville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Role: Showroom Team Lead / Customer Support Specialist
Reports To: Branch Manager
Job Summary: The Showroom Team Lead / Customer Support Specialist will interact with Showroom customers Showroom personnel and Branch Management by addressing inquiries and resolving complaints generally providing a high level of customer support on Showroom products.
Duties and Responsibilities:
- Interacts with customers via telephone email or in person to provide support and information on Showroom products.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
- Provide feedback to Branch Management related to the overall progress and design development of the Showroom Department
- Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
- Develop Product Knowledge training including a weekly sit down with each team member to review Showroom products (includes lighting door hardware plumbing cabinet hardware etc.)
- Set up Vendor PKs for the Showroom Department staff.
- Maintain an organized and presentable display of Showroom Products in accordance with current Sales and Marketing strategies.
- Manage the Showroom Sales Department calling ques and dates
- Assist Showroom Department employees with quoting and warranty issues.
- Assist Showroom Department employees with organizing customer-oriented events
- Update Lighting Book with specifications and labels for Showroom lighting fixtures
Required Skills/Abilities
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of or ability to learn product service or area of customer service specialization.
Required Skills/Abilities
- High school diploma or equivalent.
- Customer service experience required.
- Experience with Showroom product preferred.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Customer service is a priority to ProSource, and we are dedicated to surpassing customers’ expectations. Come visit one of our locations in the Carolinas!
