Rental Technician Limelight Mammoth
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Job Location:
Mammoth Lakes, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Rental Technician
Location: Limelight Hotel Mammoth Lakes CA
Terms: Seasonal full- and part-time roles available
Pay: $20/hour base wage plus tips
Requirements
Expect weekend and holiday work. Daily operations broken into morning and evening shifts. Passion for skiing/snowboarding. Previous hospitality experience preferred.
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers partners and team members. We have cultivated an extraordinary team culture over the past 20 years rallying behind collaboration teamwork accountability and fun above all else. Our mission is to make ski vacations convenient by tapping into our shared passion culture and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values.
Service Simple Purposeful Curious Give
Delivering exceptional service being purposeful keeping it simple remaining curious and giving back to our communities amounts to the foundation Ski Butlers was built on. As team members we dont stop there. Our culture is about being a part of something bigger. Whether its contributing to our net zero climate initiatives building lifelong friendships or making a customers vacation memorable a job at Ski Butlers will be the best decision you make.
Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company. This role will be based within the Mammoth Mountain rental shops and service the surrounding area.
About the Role:
Ski Technicians are the face of Ski Butlers. At its core our technicians interact with customers daily by fitting guests equipment rentals in room or in the fitting lounge and providing information about the equipment resort and overall skiing experience. We empower our technicians to build confident decision making accountability and professional skills in the workplace. Setting each other up for success is what drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and most importantly have fun!
Perks and Benefits
Free Alterra Mountain Company Employee pass:
Unlimited access to all AMC owned resorts
Ability to upgrade to full Ikon Pass at heavily discounted rate
Ability to ski everyday*
Barring blackout dates at Deer Valley
Access to 645 industry discounted brands through Expertvoice
Discounted access to Rossignol/Dynastar/Lange equipment
401K benefit and match for ALL staff members over 18 years old
Primary Responsibilities
Completing scheduled and reactive ski/snowboard rental fittings.
Continued focus on our three Key Customer Requirements:
KCR #1: On Time Arriving within 5 minutes of the agreed upon time
KCR #2: Communication Setting clear expectations around the entire scope of service
KCR #3: Equipment Choosing the right equipment for each guest given their skills and current conditions at the resort
Support: Provide equipment support within the hotel
Pickup: All scheduled returns are retrieved from guest accommodations if not returned to the fitting lounge
Setting up the next shift and future team members for success
Maintain and improve the resort experience through assisting guests in numerous aspects of ski area operations.
Secondary Responsibilities
Making/Answering customer phone calls with a positive and inviting tone of voice
Restocking fitting lounge with extra equipment
Required Experience:
IC
Key Skills
- Sales Experience
- Time Management
- Customer Service
- Organizational skills
- Computer Skills
- Construction Experience
- Generator Repair
- Management Experience
- Microsoft Outlook
- Territory Management
- Operations Management
- Property Management
