- Monitor the operational health of Digital Publishing EDM and Workflow applications (daily checks reprocessing rejections restarting suspended jobs handling system alerts etc.).
- Validate the proper functioning of the ADOC application during software or infrastructure upgrades.
- Analyze and resolve production incidents and user support requests.
- Collaborate with IT support teams and external partners (OPS/ITG) for incident reporting and change management.
- Perform corrective and evolutionary maintenance on the ADOC document workflow and INSIGHT activity reporting including analysis effort estimation design development and testing.
- Design and develop enhancements to improve workflow automation and document processing.
- Manage and report product bugs to the KOFAX vendor.
- Produce daily operational reports for business stakeholders (e.g. stock and flow metrics) and explain any deviations.
- Model structured documents to improve RAD/LAD performance and analyze related statistics to identify optimization opportunities.
Qualifications :
- Proven experience with KOFAX TotalAgility (KTA) and KOFAX Insight (certification is a plus).
- Strong expertise development and application maintenance.
- Solid understanding of SQL scripting.
- Experience working in Agile (Scrum) environments.
- Professional proficiency in French and English (written and spoken).
- Strong sense of proactivity and rigor in daily operations.
- High focus on customer satisfaction and service excellence.
- Excellent problem-solving and analytical abilities.
- Strong team collaboration and communication skills.
Additional Information :
Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
Monitor the operational health of Digital Publishing EDM and Workflow applications (daily checks reprocessing rejections restarting suspended jobs handling system alerts etc.).Validate the proper functioning of the ADOC application during software or infrastructure upgrades.Analyze and resolve produ...
- Monitor the operational health of Digital Publishing EDM and Workflow applications (daily checks reprocessing rejections restarting suspended jobs handling system alerts etc.).
- Validate the proper functioning of the ADOC application during software or infrastructure upgrades.
- Analyze and resolve production incidents and user support requests.
- Collaborate with IT support teams and external partners (OPS/ITG) for incident reporting and change management.
- Perform corrective and evolutionary maintenance on the ADOC document workflow and INSIGHT activity reporting including analysis effort estimation design development and testing.
- Design and develop enhancements to improve workflow automation and document processing.
- Manage and report product bugs to the KOFAX vendor.
- Produce daily operational reports for business stakeholders (e.g. stock and flow metrics) and explain any deviations.
- Model structured documents to improve RAD/LAD performance and analyze related statistics to identify optimization opportunities.
Qualifications :
- Proven experience with KOFAX TotalAgility (KTA) and KOFAX Insight (certification is a plus).
- Strong expertise development and application maintenance.
- Solid understanding of SQL scripting.
- Experience working in Agile (Scrum) environments.
- Professional proficiency in French and English (written and spoken).
- Strong sense of proactivity and rigor in daily operations.
- High focus on customer satisfaction and service excellence.
- Excellent problem-solving and analytical abilities.
- Strong team collaboration and communication skills.
Additional Information :
Devoteam Group works for equal opportunities promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.
Remote Work :
No
Employment Type :
Full-time
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