Customer Care & Project Coordinator

Essential Job Functions / Responsibilities:

Job Function Duties

Communication Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region. Respond to all customer inquiries within 12 hours

Conduct weekly calls with Customers to provide order updates and ensure orders are being executed to the customer request date Clear communication internally and externally

Order Execution Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB2 and MRO Impact Partners designated accounts Work across multiple disciplines to ensure orders are entered released from all holds scheduled and executed in a timely manner Ensure all orders are managed and have been entered correctly to ensure correct product specification agreed delivery certification and documentation requirements Prioritize order execution with planner/buyer and plant to ensure customer requirements are met Manage Past due backlog by working with buyers and planners to ensure dates are managed as per date management standards Be a point of contact for assigned factory to ensure timely escalation of critical orders Reinforce Service Level Doctrine

Status Updates Proactively manage order backlog Assist in sales shipment forecasting Provide Order Status to customers at every stage of the order including tracking details once order has shipped Follow up on commitments and delivery milestones with the plant

Change Order

Management Manage Change Order and Cancellation requests Provide support to all queries related to orders from booking to invoicing Support Credit Return and/order Return Material Requests as and when required

Provide after sales support as necessary

Measuring Measuring and reporting on the project performance Monitoring progress of the project and addressing potential issues.

Mentoring and continuous

improvement Training and mentoring of new hires Organize & Facilitate Training Sessions Present in planning session Create and Lead internal initiatives Drive process improvements and corrective actions

Drives Results Project backlog management. Sales estimates assessment. Risk and Opportunities analysis. Improve Delivery Service Level.

Professional Degree Requirements (i.e. Engineering Business Admin etc.):

Bachelors Degree in business STEM related field or equivalent experience

Experience Requirements (Years / Type of prior responsibilities or experience / Industry etc.):

3 years similar experience in a manufacturing operations or sales environment experience for externals and internal candidates

Technical Knowledge Requirements:

Effectively work across company departments to produce quick results to a customer

Self-starting and action oriented

Ability to multi-task and manage competing priorities

Accounting administrative knowledge.

Traits & Skills ((i.e. Analytical capacity computer capacity risk taking introversion/extroversion confidence reasoning):

Experience with Oracle strongly preferred

Experience with SAP

Proficient computer skills including Microsoft Package and Oracle CRM

Excellent communication skills both oral and written including using tact and good judgment when dealing with others.

Job Competencies (Please choose the main 5 critical Korn Ferry Competencies):

Customer Focus

Action Oriented

Accountability

Communicates Effectively

Optimizes Work Processes

Manages Conflict

Builds Effective Teams

Drives Result

Decision Making/Problem Solving

Supervisory requirements:

Work is closely supervised

Works independently with general supervi