Vice President, Agentic Customer Experiences (ACE) – Agentic AI

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.
Inviting applications for the role of Vice President Agentic Customer Experiences (ACE) Agentic AI
As Genpact transforms a process-centric BPO into a digital-first technology-led enterprise the Agentic Customer Experiences (ACE) plays a mission-critical role in shaping how clients experience that shift. This role leads the design and orchestration of immersive high-impact experiences that bring Agentic AI to life translating complex business challenges into innovation opportunities. The focus is on designing industry-specific journeys using Genpacts platforms products and services in collaboration with cross-functional teams and ecosystem partners to drive measurable business outcomes.

Key Responsibilities
Design Client-Centric Experiences
Architect differentiated industry-tailored experience journeys that demonstrate tangible value through Agentic AI.
Align storytelling to client personas pain points and digital transformation priorities.
Lead & Scale Value Studios Globally
Partner with and drive Value Studios across India the US and the UK.
Continuously evolve these spaces to showcase Genpacts innovation vision and success stories through compelling narratives and demonstrations.
Map Innovation to Business Value
Leverage industry value chain frameworks to design experiences that visualize ROI across efficiency growth and CX.
Integrate product delivery and domain inputs to ensure business relevance.
Drive Client Engagement & Executive Stakeholder Management
Act as a strategic advisor to client CXOs internal sales and domain teams.
Convert discovery into deals by shaping client conviction through immersive experiences.
Facilitate Innovation Workshops & Evangelization
Conduct executive workshops and design thinking sessions using Agentic AI tools.
Position Genpact as a trusted innovation partner and technology transformation leader.

Track Impact & Operationalize ACE Success
Deliver against KPIs such as:
Lift in conversion and pipeline velocity from studio engagements
Net new opportunity origination from experience-led discovery
Client retention and upsell through differentiated engagement
Improved CSAT and NPS through Agentic AI-led experiences


Qualifications we seek in you!
Minimum Qualifications

Experience in client-facing roles in client experience transformation consulting or innovation functions.
Excellent communication and storytelling skills; confident engaging with senior client stakeholders.
Experience in client journey mapping and designing experience-led engagements that drive measurable outcomes.
Hands-on experience driving and managing change initiatives across multiple teams or business units.
Strong execution focus with proven ability to deliver through cross-functional collaboration.
Ability to build content and frameworks from scratch simplifying complex ideas into clear outcome-led stories.
Working understanding of Agentic AI and ML concepts and their application in driving business value.
Agile collaborative and outcome-oriented professional who thrives in a fast-paced evolving environment.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.