Technical Consultant – Operations Engineer for Managed Cloud Services

Overview

As a Technical Consultant you will work with a cross-functional team to provide enterprise system support to Esri customers with more complex and growing GIS this role youll deploy and support customer ArcGIS deployments in AWS/Azure by helping automate and streamline operations build and maintain tools for deployment monitoring and operations and optimize processes to troubleshoot and resolve issues in customer environments. Youll also research and develop solutions using new cloud technologies to add value to existing deployments and develop new offerings. The position requires strong technical expertise customer-facing skills and the ability to learn quickly while supporting complex enterprise implementations.

The Advanced Enterprise Systems department is known for its deep technical expertise and focus on supporting organizations in implementing and sustaining Enterprise systems. Managed Cloud Services (MCS) is a program specifically focused on building off the capabilities of Esri Support Services and providing consistent elevated system support for our most complex customer deployments. Join a team that is dedicated to fulfilling deep technical missions that support the entire Professional Services matrix providing tailored solutions that enhance customer experience and drive long-term success.

Responsibilities

• Work in a multi-disciplinary team environment to deploy cloud solutions for a wide range of commercial; utility; natural resources; federal state and local government; and other customers
• Deploy administer monitor and troubleshoot ArcGIS Enterprise-based solutions in cloud environments such as AWS and Azure
• Implement and validate solution changes ensuring minimal downtime and maximum operational efficiency
• Be proactive in recognizing and handling uptime and performance challenges
• Engage with development QA and product teams in bringing cases to resolution
• Troubleshoot the system and provide root cause analysis
• Provide rotational 24/7 on-call technical support

Requirements

• 5 years of experience designing implementing and administrating enterprise GIS solutions/systems that leverage the ArcGIS platform (desktop enterprise and online)
• Proficiency with the Esri product line including ArcGIS Desktop ArcGIS Enterprise ArcGIS Online and related desktop extensions
• Excellent organizational skills verbal and written communication skills and the ability to interact directly with customers who do not have an IT background
• Demonstrated problem-solving skills with the ability to think quickly
• US citizenship
• Bachelors in Computer Science Mathematics Geographic Information Systems (GIS) or related STEM field

Recommended Qualifications

• 1 years of experience designing administering and/or maintaining cloud environments such as Azure or AWS supporting 247 high-availability production environments
• Experience hosting business mission-critical production environments with high up-time service level agreements
• Experience configuring and deploying software onto managed Kubernetes clusters
• Thorough understanding of Kubernetes concepts
• Programming and scripting experience with Python PowerShell
• Experience with Microsoft SQL PostgreSQL and/or other RDBMS
• Experience working with change-regulated environments such as development staging and production
• Masters in Computer Science Mathematics Geographic Information Systems (GIS) or related STEM field

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