Guest Relations Coordinator Waldorf Astoria Atlanta Buckhead

Waldorf Astoria is looking for a Guest Relations Coordinator to join this gorgeous Atlanta property!

Located in one of Atlantas most prestigious neighborhoods this 42-story tower has over 200 rooms (127 guest rooms plus residences) over 10000 square feet of meeting space and 3 food and beverage outlets. This includes the 3-meal restaurant bar and in-room dining.

In this role your key focus will be on preparing and communicating key information for all our guests with all departments in the hotel and reporting directly to the Front Office Manager.

• Classification: Full-Time
• Shift: Various. Flexibility to work nights weekends and holidays required.

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What will I be doing

As a Guest Relations Coordinator you will be responsible for executing delivery of amenities ensuring that guest preferences are met while delighting and exceeding guest expectations. You will act as the owner of the guest database and will liaise with all departments to ensure all specific guest requests are completed as required.

• Review all arrivals for the upcoming days and ensure all preferences are recorded/communicated with relevant departments.
• Run reports to prepare for VIP meeting with all operational departments.
• Select guests to be met by GR Management and Higher Management pre-arrival during stay and at departure.
• Works closely with the Executive Office Front Office Housekeeping Room Service Culinary Concierge and Sales department.
• Coordinate all guest preferences with other departments (IRD HSK IT Eng etc.) on a daily basis.
• Update MOD logs or any feedback
• Responsible for physical inspection of rooms with special requests (i.e. fridge microwave) prior to arrival
• Coordinates all VIP Amenities as requested by Executive Office Sales and Front Office for Housekeeping Room Service Concierge Front Office Reservations and Sales
• Arrange last minute amenities as needed communicating with departments for day of arrival.
• Review group resumes and guest riders when received to arrange all items prior to arrival.
• Source & coordinate with concierge for purchase of items outside of the hotel
• Respond to any colleague/guest emails that are received.
• Assist guests prior to arrival to arrange amenities for special occasions.
• Assist in updating all guest preferences/feedback/communication in OnQue.
• Assist the Team and Front Office Team in the day to day Departmental/ Hotel operations.
• Assist details related to the kids program pet program and any guest preferences.
• Organize farewell/ milestones/ kids amenities as directed by the Front Office Manager to occasionally assist in lobby coverage.
• Keep a sufficient stock of stationary and all other supplies and order accordingly.
• Meet and Greet the guests In room registrations.
• Lobby Duty
• Send out Guest Profiles to the appropriate departments.
• Google arrivals for the next day and update profiles accordingly

What are we looking for

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

EOE/AA/Disabled/Veterans