Project Manager, Technical Service Management & Automation

Description -

About the Role

We are seeking an experienced ServiceNow Project Manager to lead the planning execution and successful delivery of ServiceNow projects. The ideal candidate will be responsible for managing project scope timeline budget and stakeholder communication while ensuring alignment with business objectives. This role requires expertise in project management methodologies a strong understanding of ServiceNow capabilities and the ability to drive cross-functional collaboration.

Key Responsibilities

• Lead and manage ServiceNow implementation and enhancement projects from initiation to completion.
• Define project scope objectives timelines and deliverables in collaboration with stakeholders.
• Develop detailed project plans track progress and ensure timely completion of milestones.
• Facilitate communication between technical teams business users and leadership to align project goals.
• Identify project risks issues and dependencies and implement mitigation strategies.
• Oversee budget resource allocation and vendor relationships as needed.
• Ensure compliance with ITIL best practices and organizational governance standards.
• Drive continuous improvement by analyzing project outcomes and implementing lessons learned.
• Provide regular project status updates and reports to stakeholders.
• Support change management efforts to drive user adoption and successful deployment of ServiceNow solutions.

Required Qualifications

Qualifications & Requirements:

• Bachelors degree in Project Management Business Information Technology or a related field (or equivalent experience).
• 10 years of experience in IT project management with at least 5 years focused on ServiceNow projects.
• Project Management Professional (PMP) Certified Scrum Master (CSM) or equivalent certification preferred.
• Strong understanding of ServiceNow platform capabilities ITSM CMDB ITOM and related modules.
• Experience with Agile and SCRUM methodologies and Agile 2.0 / SAFe in ServiceNow.
• Excellent organizational problem-solving and leadership skills.
• Ability to manage multiple projects simultaneously and work in a fast-paced environment.
• Strong communication and stakeholder management skills.

Preferred Qualifications:

• Experience with large-scale ServiceNow implementations or migrations.
• Familiarity with ServiceNow development processes integrations and best practices.
• ITIL v4 Foundation certification.
• Experience managing cross-functional teams and vendor partnerships.

Personal qualities

• Integrity
• Teamwork
• Communication
• Customer Focus
• Problem Solving
• Initiative
• Growth Mindset

Knowledge & Skills
Project management
Project planning
Information technology (IT)
Systems integration
Project management software
Process improvements
Infrastructure design
Security management
Risk management
Internal communications
Contract management
Project controls

Cross-Org Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Impact & Scope
Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

Complexity
Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) -

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Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

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