Manager of After Hours

Framingham, MA - USA

Yearly Salary: USD 75000 - 80000

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

Become the Manager of After-Hours Support with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow
Have a voice - Laugh - Love your team

Tribute Home Care is looking for a leader of our After-Hours Support service to ensure that our clients and caregivers receive the same warmth responsiveness and reliability at night and on weekends as they do during the day. This full-time leadership role is ideal for someone who thrives on creating structure developing people and improving how teams deliver care in a 24/7 environment.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of a Manager of After-Hours Support

As Tributes Manager of After-Hours Support youll lead the team that keeps our operations running seamlessly through nights and weekends- ensuring every call visit and client need is handled with the same warmth and reliability as during the day.

Youll assess whats working refine whats not and build systems that make the team stronger smarter and more connected.

This will be done by:

Innovation & System Improvement

Simplifying and standardizing After-Hours workflows for speed and clarity
Building tools templates and escalation paths that drive consistency
Using data and post-incident reviews to anticipate and prevent issues

Leadership & Team Development

Coaching After-Hours Support Managers (AHSMs) to strengthen judgment communication and accountability
Leading debriefs and reviews to reinforce best practices
Setting clear performance metrics and fostering a culture of growth and empathy

Operational Oversight & Quality Assurance

Tracking key metrics like response time documentation accuracy and escalation compliance
Partnering with Scheduling and Client Solutions to ensure seamless day-to-night transitions
Managing complex client situations with professionalism and composure

Coverage Redundancy & Crisis Management

Providing short-term backup when needed and ensuring clear communication in any escalation
Designing systems that reduce crisis response through proactive planning and smart structure

Schedule & Availability

Core schedule: Saturday - Wednesday 7AM EST - 3PM EST
Days off: Thursday and Friday
Flexibility: May flex hours within the same week to support early-morning or late-night triage as needed

What you need to be qualified for this position:

Candidates for this role must reside within a commutable distance of Tributes Framingham MA office for occasional trainings and company events
3-7 years of experience in operations service leadership or a similar management role
Prior experience managing remote or dispersed teams
Background in healthcare coordination dispatch 24/7 call-center operations hospice/home care administration or hospital flow management preferred
Ability to thrive in a fast-paced evolving environment and to model stability and patience under pressure
Strong written and verbal communication skills
Proficiency with Microsoft Office
Attention to detail and strong organizational skills

Benefits of working at Tribute:

Strong mission-driven culture
Fun collaborative and supportive team that you will love working with
Opportunities for growth
Autonomy and flexibility
Unlimited PTO
Ability to work from home / remote as desired
Equipment provided

Are you ready to join the team

If you think this opportunity aligns with your interests passions and experience the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share in your own words why youre excited about this role and why youd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.

Interested in learning more about working at Tribute Hear from members of the team on our YouTube Channel: Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Our company is a true meritocracy and we invite you to come as you are.

Required Experience:

Manager

Become the Manager of After-Hours Support with Tribute Home Care and play an important role in setting a new standard in elder care.Make a difference - Find meaning - Lead - Collaborate - GrowHave a voice - Laugh - Love your teamTribute Home Care is looking for a leader of our After-Hours Support se...