Associate Technical Solution Specialist

The Opportunity

Euna Solutions is seeking a Technical Solution Specialist to join our Enterprise Customer Programs this role you will serve as a subject matter expert on our Euna Grants Powered by AmpliFund platform helping translate customer goals and business processes into effective product configurations. Youll play a key role in customer implementations system configurations troubleshooting and internal collaborationall aimed at ensuring successful adoption and ongoing use of our solutions.

This is a customer-facing and cross-functional position requiring strong problem-solving skills attention to detail and a collaborative mindset. The Technical Solution Specialist must have the ability to perform configuration and troubleshooting independently while working effectively across a diverse set of customers and priorities. This role also supports the training and development of the Enterprise Customer Programs Team and works with cross-functional teams to better the Euna Grants Powered by AmpliFund product. Experience in implementations customer support and/or testing or quality assurance is a must. Reporting to the Manager Technical Solutions and working within the Enterprise Customer Programs team this role works closely with the Project Managers and Implementation Managers.

Key Responsibilities:

Support Enterprise Customer Programs needs such as:

• Provide support for customer specific configurations troubleshooting and implementation requests which may include at minimum workflows reports custom forms custom fields and financial management.
• Tracks and documents application of configuration requirements and any additional services performed questions remaining or deviations from the plan
• Supports customer implementations which may include attending and participating in requirements gathering training configuration or work and testing sessions
• Augment Enterprise Customer Programs team resources for customer projects included data migration.
• Review and validate project-related configurations to ensure the outcomes meets the approved requirements
• Inform appropriate teams about unresolved internal issues and relay any necessary information learned from the configuration requirements customer interaction.
• Educate teams on the software so that they can then relay the proper training and configuration options to their customers.
• Assist in the more technical aspects of training as well as in answering some customer questions.
  

Support Customer Support needs such as:

• Provide customer service and troubleshooting with current customers
• Ensure timely processing of customer support requests and help resolve customer concerns
• Recognizes consistent product problem areas and follow escalation protocols when needed
• Create or research and execute test cases to ensure solution meets the documented requirements
• Document any issues identified during configuration and testing and provides results to appropriate project team personnel for resolution
• Participates in customer support process for ticket management which could include resolving escalated issues arising from AmpliFund usage
• Supports ticket queue coverage/staffing in all available roles
• Provide a satisfactory experience for customers

Support internal business process such as:

• Interact with cross-functional teams in adherence to processes and to drive towards corporate goals
• Stay current with industry standards tools and technologies and apply that information to improving implementation and customer support processes

Support processes to improve upon operational effectiveness of implementation and customer support and may include assessing and managing specialized training/operational requirements for customers. Other duties as assigned.

Minimum Qualifications:

• Strong attention to detail with proven analytical and problem-solving skills
• Experience with issue/defect tracking and change management tools
• High degree of comfort with technology and CRM tools
• Proficient in understanding written requirements including use cases supplementary specifications and requirements traceability
• The ability to interact with business clients and internal teams simultaneously to bridge gaps and manage communications
• Proficiency at managing and prioritizing several client accounts and deadlines simultaneously
• Strong communication skills with the ability to present information in verbal written or visual form to a variety of audiences
• Ability to self-manage and be an independent member within the larger project team
• Understands how to visualize and present complex data
• Competent in MS Office
• Experience in SaaS product platform

Knowledge Skills Abilities Preferred:

• B.S. or B.A. required Bachelors Degree in Computer Science or other related disciplines preferred
• Experience in or understanding of Grants Management the Public Sector or Finance highly preferred
• Self-motivated action-oriented and actively pursues opportunities
• Ability to work effectively both independently and in a team-oriented fast-paced collaborative and dynamic environment
• Professional in nature reliable and punctual
• Stable work history
• Passionate about exceeding goals and delivering a result
• Team oriented and comfortable with regular performance feedback
• Organized focused and persistent
• Flexible adaptable and dedicated

Location:

This position will be hybrid working 3 days/week in our Atlanta office.

WhatItsLike to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Twice a year Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.

Flexible work day
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.

Benefits
Askus for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than 3400 organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit
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Please visit our website: check out our LinkedIn Page: believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Junior IC