VP of Product Management

Position Overview:
We are seeking a visionary and strategicVice President of Product Managementto lead product innovation and direction across our casino hotels core guest-facing verticalsincluding Gaming Parking Food & Beverage Retail Entertainment and Hospitality Services. This role is pivotal in shaping the end-to-end guest experience through integrated digital and physical product strategies that drive engagement revenue and operational excellence.

The VP will work closely with Technical Leadership Shepherding Leads and the Digital Channels team to ensure consistent KPI measurement and reporting robust solution selection and disciplined pilot-to-decisioning processes. The role will be responsible for leading a transformation of customer facing projects towards an agile style mindset.

Key Responsibilities

Product Strategy & Vision

• Develop and execute a comprehensive product roadmap aligned with business objectives and guest experience goals.
• Champion innovation across all guest touchpointsgaming floors mobile apps kiosks parking systems dining experiences and more.
• Align product initiatives with enterprise transformation goals clearly defined KPIs and strategic plans.

Cross-Functional Leadership

• Collaborate with Technology Operations Marketing and Guest Services to deliver seamless integrated experiences.
• Lead a team of technical product portfolio managers and project managers across key verticals.
• Ensure cross-departmental alignment for product launches enhancements and lifecycle management.

Guest Experience Optimization

• Use data and insights to understand guest behavior and preferences.
• Drive personalization loyalty and convenience through digital platforms and on-property innovations.
• Monitor product performance metrics and iterate based on analytics and feedback.

Operational Excellence

• Streamline product operations across Gaming Parking F&B and other verticals to improve efficiency and reduce friction.
• Ensure compliance with regulatory standards and internal policies.
• Manage vendor relationships and technology partnerships.
• Establish consistent KPI frameworks and reporting mechanisms across all product initiatives.
• Lead rigorous solution evaluation and pilot programs to ensure scalable high-impact decisioning.

Qualifications

• 10 years of product leadership experience ideally in hospitality gaming or entertainment.
• Proven success managing complex multi-vertical product portfolios.
• Deep understanding of casino operations guest experience design and digital transformation.
• Strong leadership communication and stakeholder management skills.
• Experience with Agile methodologies and project management tools.
• Curiosity and openness to integrating AI into daily operations and product strategy.
• Demonstrated ability to lead cross-functional teams in fast-paced dynamic environments.