EUV Field Service Engineer

Introduction to the job

As our Field Service Engineer (FSE) you will be part of a team of engineers who help our Customer Support (CS) organization install repair and maintain ASML systems at customer sites. You ensure that our chipmaking systems work as they should and be part of the technology innovation thats moving the world forward.

Youll be a technical expert who will work with coworkers customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

Youll report to the Site Manager but youll also be part of the larger Customer Solutions & Support sector where the in-fab installation and optimization of ASML products happens.

Role and responsibilities

The Field Service Engineer is responsible for the installation qualification repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of knowledge to the customer. Next to that the FSE is engaged in tool health monitoring. The FSE is also expected to define and drive continuous improvements at the local site.

FSE main responsibilities:

• Ensure a Safe environment at any time while performing any service action.
• Install equipment at customers locations including equipment with new features unload components inspect for damage assemble align and test.
• Analyze applicability accuracy and adherence to design specifications.
• Evaluate and diagnose problems and make appropriate repairs.
• Expediently escalate issues to supporting resources when necessary.
• Work with co-workers customer & field support in isolating and solving problems.
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Train customers in use and routine maintenance of equipment.
• Answer customer questions and assist customers in a professional manner.
• Act as a resource for users on routine malfunctions.
• Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
• Perform administrative and coordination duties including pass-downs work orders field service reports system problem reports and monthly reports. Prepare written technical reports on an independent basis.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• The holder of this position reports to the DUV Tech Ops Support Manager and provides indirect and direct support to customers and direct escalation and technical support to operations.

Education and experience

• BS degree or an equivalent combination of education skills and experience will be accepted.

Skills

Working at the cutting edge of tech youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead youll be part of a creative dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job youll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data information and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization quality efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open clear concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard finger handle and feel; stoop kneel crouch twist reach and stretch. Occasionally required to move around the campus.
• Occasionally lift and/or move up to 35 pounds.
• May require travel dependent on business needs.
• Specific vision abilities required by this job include close vision color vision peripheral vision depth perception and ability to adjust focus.

• Ability to work flexible shifts including nights weekends and holidays; typically will work 12-hour shifts.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules facilities or conditions which enable an individual with a disability to apply for a job perform the essential functions of a job and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application participate in an interview or otherwise participate in the employee pre-selection process please send an email to to initiate the companys reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.