Customer Service Manager (mfd) Germany
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Job Location:
Monthly Salary:
Posted on:
06-11-2025
Vacancies:
1 Vacancy
Job Summary
Job description
Role Purpose & Scope: We are seeking a highly skilled and experienced Customer Service Manager to lead and transform our customer service operations across three key locations in Germany: Dinslaken Hilden and Goldkronach. This role is pivotal in driving organizational change consolidating systems and teams and fostering a collaborative and high-performing customer service culture.
The role will be based in Dinslaken or Hilden with regular travel to the other two sites. The successful candidate will unify the leadership of the three existing teams harmonize ERP and CRM systems and build a strong team spirit across locations.
Key Responsibilities
Lead develop and inspire customer service teams across Dinslaken Hilden and Goldkronach
Drive the consolidation of teams ensuring alignment in structure roles and responsibilities
Foster a culture of collaboration accountability and continuous improvement
Develop coaching and training plans to support team growth and performance
Requirements
Proven experience in leading customer service teams
Strong knowledge of ERP and CRM systems
Excellent communication and interpersonal skills
Ability to travel regularly between locations
Demonstrated ability to drive organizational change and foster a high-performance culture
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and prot ... View more
