Customer Service (Receptionist) US Remote

Albany, GA - USA

Monthly Salary: Not Disclosed

Posted on: 06-11-2025

Vacancies: 1 Vacancy

Job Summary

Position Overview:
Are you a friendly motivated individual looking for a flexible rewarding opportunity to work from home Were seeking dedicated Customer Service Representative / Receptionist to join our team. Whether youre just starting out or have years of experience this remote role offers the perfect chance to develop your communication skills provide exceptional support and enjoy the benefits of a virtual workspace.

In this position youll be the first point of contact for our clients and visitors handling inquiries scheduling appointments and ensuring a seamless experience. We provide comprehensive training and ongoing support to help you succeed no matter your background. This isnt just a jobits an opportunity to grow professionally while enjoying the freedom and flexibility of remote work.

Responsibilities: (All Levels)

Respond promptly and professionally to customer inquiries via phone email or chat

Troubleshoot and resolve technical issues guiding customers through solutions

Maintain accurate records of customer interactions and issue resolutions

Assist customers with account management billing and product questions

Support team members with remote administrative tasks as needed

Follow confidentiality and security protocols to protect sensitive information

For Expert Candidates:

Develop and optimize customer support workflows for efficiency

Analyze customer feedback to identify trends and improve service quality

Mentor and train new team members remotely

Coordinate with other departments to resolve complex issues

Assist in implementing remote work tools and best practices

Qualifications: (No Experience)

High school diploma or equivalent

Excellent communication and interpersonal skills

Strong problem-solving abilities

Tech-savvy with a willingness to learn new software

Reliable self-motivated and capable of managing time effectively

Entry-Level: (2 Years of Relevant Experience)

2 years of experience in remote customer support or receptionist roles

Proficiency in CRM systems ticketing software and communication tools (e.g. Zendesk Freshdesk)

Strong organizational skills and ability to multitask

Ability to work independently and handle challenging customer situations

Adaptable and quick learner

Benefits and Perks:

Health Insurance

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Flexible Work Arrangements

Paid Parental Leave

Professional Development & Certification Opportunities

Life and Disability Insurance

Employee Assistance Programs (EAPs)

Wellness Programs

Performance Bonuses & Incentives

Employee Discounts & Perks

An Inclusive Safe and Supportive Work Environment

Work Environment:
A fully remote position with flexible hours designed for self-motivated individuals who excel in virtual settings. Comprehensive training and ongoing support are provided to ensure your success.

Required Skills:

Communication SkillsAttention to DetailEmpathyActive ListeningProblem-SolvingPatienceProduct KnowledgeTime ManagementMultitaskingTechnicalTeamworkDecision-MakingInterpersonal Skills

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