International Membership Strategy & Delivery Manager

London - UK

Monthly Salary: Not Disclosed

Posted on: 15 days ago

Vacancies: 1 Vacancy

Department:

Marketing

Job Summary

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

The International Premium Products & Benefits team within the ICS COE is responsible for delivering and enabling transformational growth opportunities through expertise and solutions for our customers our markets and our partners. We do this by delivering best-in-class premium products capabilities customer experiences and partnerships to drive revenue growth and margin expansion.

How will you make an impact in this role

This Manager will collaborate with ICS market teams Product Digital & Analytics and Membership enterprise-wide functions to define and implement a long-term benefits/value product strategy for both consumer and Commercial businesses across our International proprietary markets as well as other initiatives in the product space.

Responsibilities will include defining and leading large scale multi-market product initiatives including cardmember construct ideation senior level alignment and go-to-market delivery to drive impactful and seamless customer experiences/value and proactively identifying incremental business relevant opportunities.

In addition the role requires an individual that is customer centric and has experience in: working with technology teams to deliver new compelling Cardmember capabilities; optimising customer journeys through digital channels; leading & working with external Marketing & Research agencies and is an excellent collaborator that can effectively navigate cross functional teams.

Minimum Qualifications

Experience acting as PMO for large-scale business-focused projects with Tech Marketing and Operational linkages
Experience of working with both backend and front-end tech teams to develop and deliver Cardmember facing product capabilities & benefits
Ability to execute and understand technical platform nuances to devise and deliver optimal market customer experiences Ability to make the complex simple - provide clarity & visibility into complex technical projects
Strategic thought leadership with an ability to learn quickly connect the dots influence drive results and consult to stakeholders at all levels
Ability to build strong relationships with all band levels and work effectively in a collaborative multi-cultural team environment
Ability to adapt to evolving priorities and work environment demonstrates flexibility and openness to changing circumstance
Strong analytical and business management skills and ability to leverage data to drive business decisions
Understanding of card products and the KPIs that drive them
Awareness of the external Product competitive landscape and local market trends
Excellent communication influencing and presentation skills with a strong sense of personal excellence and accountability
Global/International and/or B2B experience and mind-set
Passion for loyalty with excellent written and verbal communication skills

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical dental vision life insurance and disability benefits (depending on location)
Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.

Required Experience:

Manager