Programs Associate
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
ABOUT HUGO
WHAT YOULL BE DOING
The Programs Associate supports the successful planning coordination and delivery of the Talent Hubs 6-day Upskilling Program a key stage in Hugos recruitment funnel. The program equips shortlisted candidates with the knowledge values and functional skills required to thrive within Hugos high-performance environment.
The Programs Associate works closely with the Programs Manager to ensure seamless program execution from curriculum management and facilitator coordination to candidate communications daily assessments and overall cohort experience. The role requires exceptional organizational skills attention to detail and a passion for operational excellence in learning delivery
Key Responsibilities:
1. Program Coordination and Administration
- Support the end-to-end planning scheduling and delivery of all Upskilling Programs in line with the Talent Hub programs calendar.
- Manage pre-program communications onboarding materials and candidate logistics (e.g. attendance confirmation joining instructions and pre-assessments).
- Maintain accurate program records attendance tracking and daily performance logs for each cohort.
- Prepare and distribute program schedules facilitator briefs and feedback forms
2. Curriculum and Learning Experience Support
- Assist with curriculum reviews and content refresh cycles to ensure alignment with Hugos mission values and vertical-specific skill requirements.
- Coordinate the setup and management of learning resources (digital and physical) required for training delivery.
- Gather participant and facilitator feedback after each program to inform continuous improvement.
3. Facilitator and Trainer Management
- Maintain data quality standards through routine validation cleaning and documentation.
- Support the Programs Manager in identifying onboarding and managing external facilitators and subject-matter trainers.
- Coordinate facilitator schedules session materials and compensation processing.
- Ensure facilitators are briefed and aligned with each programs objectives structure and learner expectations.
4. Candidate Engagement and Assessment
- Serve as a point of contact for candidates during upskilling programs ensuring smooth daily flow and timely communication.
- Support administration of daily assessments including collation marking and scoring.
- Maintain detailed candidate performance records and prepare post-program summaries for onward screening decisions
- Promote active engagement and a positive learning experience for all participants.
- Prepare cohort reports summarizing participation rates assessment outcomes facilitator feedback and overall program performance.
- Track and report operational metrics such as completion rates average assessment scores and conversion rates from program to hire
- Identify opportunities to streamline program operations and enhance participant satisfaction.
4. Reporting and Continuous Improvement
- Prepare cohort reports summarizing participation rates assessment outcomes facilitator feedback and overall program performance
- Track and report operational metrics such as completion rates average assessment scores and conversion rates from program to hire.
- Identify opportunities to streamline program operations and enhance participant satisfaction.
Qualifications and Experience
- Bachelors degree in Business Administration Human Resources Education or a related field.
- 24 years of experience in program coordination training operations or HR/recruitment support functions.
- Proven experience managing multiple stakeholders and complex schedules in a fast-paced environment.
- Strong proficiency in Google Workspace Excel/Sheets and project or event management tools (e.g. Trello Asana or Notion).
- Experience with learning management systems (LMS) or digital training platforms is an advantage.
Key Competencies
- Warm approachable and proactive communicator
- Excellent organizational and multitasking skills.
- Strong communication and interpersonal abilities.
- Detail-oriented proactive and resourceful.
- Comfortable managing tight timelines and large cohorts.
- Team player with a can-do attitude and commitment to continuous improvement.
- Passion for learning development and helping others succeed
WHAT WE PROVIDE
Hugo offers a hybrid work environment that balances employee flexibility with a collegial fun office culture. We pride ourselves on offering a dynamic environment where ambitious professionals can make a measurable impact and accelerate their career. Our compensation and benefits are highly competitive.
PRIVACY STATEMENT
Any information you submit to Hugo as part of your application will be processed in accordance with Hugos Privacy Policy.
EQUAL OPPORTUNITY STATEMENT
Diversity equity and inclusion are part of our DNA. Promoting and where possible improving diversity equity and inclusion are a value-based and commercial necessity. We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race sex gender identify sexual orientation neurodiversity disability or any other legally protected status
Key Skills
- CCTV
- Airport Security
- Analysis
- Higher Education
- Jewellery
- Jboss
About Company
Hugo is transforming the future of a continent by re-envisioning the future of its work. We exist to provide BPO excellence to our customers by investing heavily in the very best of African talent.African communities currently reap less than 2% of a BPO market worth a staggering $430 ... View more
