Application Support Manager

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

We are looking for an Application Support Manager to oversee day-to-day operational activities ensure service excellence and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency managing technical incidents and supporting continuous improvement across systems and products.

Key Responsibilities

Drive the operational plan and oversee daily operations including manpower deployment and contingency management.
Monitor departmental productivity and ensure performance targets are met.
Supervise the OTRS ticketing system to ensure all incoming requests are tracked resolved promptly and escalated appropriately.
Proactively monitor product health status identify exceptional cases and manage repair and recovery processes.
Recommend and implement enhancements to improve overall system performance and reliability.
Analyse industry trends and customer needs to provide input for new product development and improvement.
Manage and resolve complex technical issues reported by customers.
Ensure end-to-end service delivery and operational excellence for all projects.
Provide technical and product training to internal teams and customers when required.
Review and approve vendor services and related costs to ensure effective cost management.

Requirements

Bachelors degree in Engineering or related technical field
Minimum 5 years of experience in a similar role with a proven ability to lead and grow teams.
Experience in the System Integrator (SI) industry or familiarity with SaaS platforms is an advantage.
Strong background in incident handling troubleshooting and technical operations management.
Excellent leadership communication and interpersonal skills.
Ability to work effectively under pressure in a fast-paced environment.
Hands-on proactive and solution-oriented mindset.
Strong analytical and problem-solving skills with the ability to think creatively and strategically.

About the RoleWe are looking for an Application Support Manager to oversee day-to-day operational activities ensure service excellence and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency managing technical incidents and supporting continuous impro...