Group Service Delivery Manager – Helsinki
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
Join us in shaping the future of B2B Matchmaking services Aurora Live by Management Events!
We connect visionary leaders with the right people insights and solutions driving meaningful impact in business and society. To make this possible our delivery operations run with precision passion and customer dedication. Now were looking for a Group Service Delivery Manager to lead and elevate our core service delivery and customer service operations across our markets.
Your role in our journey
As Group Service Delivery Manager youll be the driving force behind the success of our service operations ensuring that every customer interaction communication integration and delivery process runs smoothly and scales with our growth. Delivering over 80000 high-level 1-to-1 meetings between C-level decision-makers and key solution providers across 11 markets. This role will be a key enabler in making that happen every single day.
You will:
- Lead and develop our Customer Care & Service Team ensuring they deliver top-tier service experiences across all customer touchpoints.
- Own and evolve our delivery processes defining improving and aligning them across teams to ensure operational excellence.
- Be the voice of service delivery in cross-functional collaboration with Customer Success Software Development and Marketing aligning priorities for seamless execution.
- Oversee key customer communications and platform integrations ensuring transparency quality and satisfaction throughout the customer journey.
- Continuously improve performance metrics processes and tools to enhance speed scalability and customer impact.
What you bring to the team
Were looking for a structured proactive and service-minded leader who thrives in a fast-paced tech-enabled B2B environment. You combine strong operational thinking with a passion for collaboration and customer excellence.
You likely have:
- Several years of experience in Service Delivery Management Customer Operations or a similar leadership role.
- Proven track record in creating and optimizing processes in a scaling or international environment.
- Strong communication and stakeholder management skills you align teams and get things done.
- A hands-on mindset with high attention to detail and the ability to drive continuous improvement.
- Fluency in English; other European languages are a plus.
Why youll love it here
Youll join a passionate international team where ideas turn into action fast. Youll work with talented colleagues across Europe influence how we deliver world-class experiences to our customers and be part of a company that believes in growth teamwork and having fun while doing it.
- Recharge & Thrive: We care about your well-being and want you to stay energized both inside and outside of work. Thats why you can earn up to 12 extra vacation days each year and enjoy local perks such as gym and massage discounts along with other wellness benefits. Curious about the details in your location Ask your recruiter to learn more.
- We win together: Collaboration is our driving force and every success is shared. Thats why we love bringing people together through company trips international events and local office celebrations whether its hitting the slopes in Levi running the Berlin Marathon together or celebrating milestones across our offices in Europe.
- Global Community & Diversity: Diversity is part of our DNA. With colleagues from over 50 nationalities youll join an international community where every culture perspective and background fuels innovation and success.
Recruitment Process
- Screening video call with our Recruitment Team.
- First interview with the Hiring Manager.
- Second interview with the Team Manager.
- Reference check.
Are you ready to shape how we deliver excellence to our customers
Apply now and be part of the team transforming the future of B2B connections.
About Aurora Live by Management Events (standard)
Aurora Live by Management Events is the leading B2B partner for technology and management service providers connecting them directly with top decision-makers from the largest and most influential companies.
Through our exclusive matchmaking platform we help commercial teams shorten sales cycles accelerate business conversations and build lasting customer relationships. Trusted by over 10000 senior IT decision-makers and 900 solution providers across 11 countries we create strategic meetings that deliver real business results.
Were proud to be the trusted partner of some of the most innovative companies in the technology and management space.
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
At Aurora Live byManagement Events were transforming the way leaders connect collaborate and grow.Working with us means being part of an international fast-paced and purpose-driven company where ambition meets action and every idea can make an impact.Our teams bring together smart cur ... View more
