Senior IT Operations Manager (fmd)

Workload: 100%

Help us shape the future of Axpos Collaboration & Workplace products. Drive operational excellence elevate service quality and turn transitioned IT services into great user-centric products in a dynamic fast-paced environment.

What you will do:

• Coordinate end-to-end operations for Collaboration & Workplace services as the central point of contact
• Lead the transition of services from a third-party provider to internal teams ensuring smooth handovers and alignment
• Define implement and continuously optimize operational processes across products
• Establish and monitor KPIs to improve service quality reduce downtime and boost efficiency
• Partner with Product Management Engineering Architecture Support and Customer Success to ensure seamless operations
• Maintain clear documentation and manage escalations with the IT-wide support and operations organization

What you bring & who you are:

• University degree in Computer Science Business Administration or equivalent; 5 years in IT operations or service management
• Strong understanding of IT service management frameworks (e.g. ITIL) and operational process optimization
• Experience with Microsoft 365 Virtual Desktop Infrastructure (VDI) and Windows 11 & Mac client environments
• Proven track record managing transitions from external providers to internal teams
• Strong analytical problem-solving communication and stakeholder coordination skills
• Ideally experience in product-oriented IT organizations and KPI-driven service improvement; German language skills are a plus
• Even if you dont meet every requirement we encourage you to apply

About the team:Youll join a collaborative cross-location Group IT team that values transparency continuous improvement and diverse perspectives. We learn fast support each other and focus on creating reliable user-friendly workplace products.

Benefits:

At our company we strive to create a culture of continuous learning personal growth and inter- national community involvement. Were passionate about providing our employees with the tools and resources they need to succeed and were confident that youll love being part of our team!

• Working Hours
  We offer flexible working hours to accommodate your work schedule. 60% on remote and 40% at our offices in Madrid Torre Europa.
  

• Meal allowances
  

  You can enjoy delicious meals on us no matter if you are working remotely or on-site.
  *Option to use it for public transportation or childcare instead.

• Internet Compensation
  We cover the cost of your home internet connection as we understand how essential connectivity is in the modern workplace.
  

• Microsoft ESI Certifications
  Access to the ESI (Enterprise Skills Initiative) program certification provides hands-on training for learning and enhancing technical skills and knowledge of Microsoft and Azure technologies.
  

• Training courses
  Our company is committed to helping our employees grow and develop their skills which is why we offer a variety of industry- specific training courses and a learning channel.
  

• Gym Coverage
  Stay active and healthy with our 90% coverage benefit which provides access to the nearby gym: Forus Selection to keep you energized throughout the day
  

• Health Insurance
  We take the health and well-being of our employees seriously which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.

At Axpo Group we are dedicated to fostering a culture of non-discrimination tolerance and inclusion. As an equal opportunity employer we welcome applications regardless of race and ethnicity gender identity and expression sexual orientation age disability as well as socioeconomic cultural and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.