Senior IT Specialist
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Job Location:
Monthly Salary:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
Clio is the global leader in legal AI technology empowering legal professionals and law firms of every size to work smarter faster and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
What your team does:
The IT Services Team at Clio is foundational to how we work and grow. Our mission is to empower every Clion with the right tools technology and support to do their best work all in service of Clios broader mission to transform the legal experience for all.
Were not your traditional help desk team. We think proactively automate relentlessly and strive to remove friction before it happens. Our work impacts every Clion across the globe and our focus is on enabling productivity security and seamless collaboration across all of Clios offices and hybrid environments.
Who you are:
Youre a bilingual (English and Spanish) IT professional who thrives on problem-solving service and collaboration. You love the challenge of supporting a dynamic fast-growing organization especially one thats welcoming new teams and scaling its technology footprint globally.
Youll work alongside one other IT Specialist in Spain jointly supporting all of our Spanish-speaking Clions including colleagues across Spain and Latin America. Youre hands-on people-focused and passionate about creating smooth tech experiences whether that means handling a high volume of tickets setting up AV systems or helping a new teammate feel instantly at home on day one.
You bring energy empathy and technical depth to every interaction and you see every support request as an opportunity to make someones day a little easier.
What youll work on:
Deliver exceptional IT support to all Clio employees across Spain and our Spanish-speaking regions.
Handle a high volume of incoming tickets with efficiency accuracy and empathy.
Provide on-site AV and hardware support in the Barcelona office ensuring seamless meeting experiences.
Travel occasionally to London for collaboration events or technical support as needed.
Onboard new Clions to Clios systems ensuring they have everything they need from day one.
Manage and document IT assets hardware procurement and software provisioning.
Troubleshoot and resolve hardware software and network issues across macOS iOS and Windows systems.
Maintain security best practices and follow Clios IT compliance and data protection policies.
Collaborate with global IT colleagues to implement automation improve workflows and scale our infrastructure.
What you may have:
Fluency in both English and Spanish (written and verbal)
Demonstrated experience managing IT service tickets from submission to resolution.
Experience providing on-site support in office environments with AV systems meeting rooms and shared workspaces.
Strong knowledge of macOS iOS and Windows systems.
Experience with Okta Kandji Microsoft InTune and SharePoint.
Familiarity with Slack Zoom GSuite Confluence Adobe 1Password and other SaaS productivity tools.
Hands-on experience with Terraform Workato or similar automation and cloud provisioning tools.
Excellent communication documentation and time management skills.
A proactive customer-focused approach with a genuine desire to help others succeed.
Demonstrate a keen interest in improving your craft by using AI
Serious bonus points if you have:
Experience supporting global teams across multiple time zones.
Background in IT onboarding and large-scale migrations.
Comfort scripting in Python Bash or Ruby to automate repetitive tasks.
Experience managing Windows devices via Azure AD.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
100% Medical Premium Coverage for employees and 20% coverage for dependents through CareFirst
Health Savings Account (HSA) option to support tax-advantaged medical savings
Dental Plan (with orthodontia) and Vision Plan offered through Guardian
Employer-paid Basic Term Life and AD&D Insurance
Short-Term Disability (employer-paid) and Long-Term Disability (employee-paid)
Critical Illness Coverage (voluntary) offering added protection during serious health events
Pet Insurance because furry family members matter too
Spring Health for mental wellness and counseling services
Global Emergency Assistance program for international travel and critical support when it matters most
401(k) Retirement Plan with a Safe Harbor non-elective 3% employer contribution for all eligible employeesno match required
Flexibility & Time Off
Remote-first culture with the option to work from any of our well-located offices across the globe
Generous PTO policy 13 company holidays and 4 floating days
Supportive of flexible hours and work-life integration especially across time zones
Professional & Legal Resources
Access to R-Legal our internal platform for legal and professional development content
Opportunities to work cross-functionally and globally helping you grow in an international legal tech environment
A culture of continuous learning with opportunities to attend industry events workshops and internal knowledge-sharing sessions
Please note salary bands may differ based on location and local currency. Additionally benefits may differ depending on the employees location.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture at We only communicate with candidates through official @ email addresses.
Required Experience:
Senior IC
Key Skills
- SQL
- Active Directory
- Information Technology
- Access Points
- System Software
- Database
- Infrastructure
- Linux
- Project Management
- Internet
- Troubleshoot
- PC
- Procedures
- Setup
- hardware
About Company
Run your law firm with Clio, the #1 choice of legal professionals for managing clients, cases, billing, and more. Try it for free today—no credit card required.
