IT Service Desk AgentHyderabad
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Total Years of Experience*
3 Years
Job Description:
Excellent communication skills both written as well as verbal with prior voice support experience
1-2 years previous IT Service Desk and/or Call Centre experience required
Incident Management experience Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and MS Office Apps Suite
Experience with using and troubleshooting MS Outlook within a network environment
Has experience on MS Teams.
Has sound tools knowledge (SNOW & Monitoring Tools Spectrum ) will be added advantage
You are a self-motivated achiever who gains satisfaction from providing excellent customer service
Respond quickly to all queries and incidents Manage incidents including via telephone Chat & email.
Communication alerting technical staff via assignments and escalating to Resolver group.
Support & Classification making an initial assessment into the nature of the incident assessing the severity impact and risk.
Address queries and provide resolution of straight forward incidents /Service requests.
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking - Review the progress of an incident and keeping the user informed.
Closure formally closing incidents/Service requests. Initial review and evaluation of the case.
Communicate major IT incidents /Service requests to affected customers.
Good to have Understanding of ITIL framework Client OS i.e. Win10 / Win11 O365 Suite i.e. MS Outlook MS Teams SharePoint OneDrive etc.
Mandatory skills
Incidents Active Directory troubleshooting ITIL Support
3 Years
Job Description:
Excellent communication skills both written as well as verbal with prior voice support experience
1-2 years previous IT Service Desk and/or Call Centre experience required
Incident Management experience Managing incidents including business expectations and communication
Basic User & Security Group Active Directory administration
Strong knowledge of Microsoft based operating systems with emphasis on Windows 10/11 and MS Office Apps Suite
Experience with using and troubleshooting MS Outlook within a network environment
Has experience on MS Teams.
Has sound tools knowledge (SNOW & Monitoring Tools Spectrum ) will be added advantage
You are a self-motivated achiever who gains satisfaction from providing excellent customer service
Respond quickly to all queries and incidents Manage incidents including via telephone Chat & email.
Communication alerting technical staff via assignments and escalating to Resolver group.
Support & Classification making an initial assessment into the nature of the incident assessing the severity impact and risk.
Address queries and provide resolution of straight forward incidents /Service requests.
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking - Review the progress of an incident and keeping the user informed.
Closure formally closing incidents/Service requests. Initial review and evaluation of the case.
Communicate major IT incidents /Service requests to affected customers.
Good to have Understanding of ITIL framework Client OS i.e. Win10 / Win11 O365 Suite i.e. MS Outlook MS Teams SharePoint OneDrive etc.
Mandatory skills
Incidents Active Directory troubleshooting ITIL Support
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
