L2 Desktop Support Engineer

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Hello

I hope this email finds you well. My name is Rounak Kumar from Synchrony Systems Inc. I came across your profile in our internal database/job boards and based on your experience I believe you could be an excellent fit for the following position with one of our clients through an implementation partner.

Job Title : L2 Desktop Support Engineer

Location :: NYC AND Scottsdale AZ Onsite

Duration :: Fulltime /Contract

Key Responsibilities:

Provide Level 2 technical support for desktops laptops printers MTR (meeting room systems) and other peripherals in a global enterprise environment.
Diagnose and resolve escalated hardware/software issues for both Windows and macOS environments (including imaging OS deployment patching).
Manage user accounts permissions and access via Active Directory Microsoft 365 and other identity services.
Support video conferencing unified communications and collaboration tools (e.g. Teams/Slack conference room hardware) - many PayPal job postings reference video/VC equipment.
Work with remote support tools and provide support to remote/branch users; troubleshoot VPN network connectivity and branch endpoint issues.
Assist in onboarding/offboarding of employees: hardware setup system configuration asset management.
Maintain and update IT asset inventory track hardware/spare parts work with vendors/suppliers as needed.
Generate/maintain documentation: knowledge-base articles support SOPs escalation procedures.
Collaborate with L1 support systems network security and operations teams to ensure seamless service delivery and root-cause elimination of recurring issues.
Participate in change management problem management (identifying trends recommending improvements) and continuous improvement initiatives.
When required mentor/train junior team members and share best practices.

Thanks & Regards

Rounak Kumar

Synchrony Systems Inc.

Hello I hope this email finds you well. My name is Rounak Kumar from Synchrony Systems Inc. I came across your profile in our internal database/job boards and based on your experience I believe you could be an excellent fit for the following position with one of our clients through an implementa...