ITOM ServiceNow Testers

We are seeking an experienced ServiceNow ITOM Tester to validate and ensure the quality of IT Operations Management modules within the ServiceNow platform. The ideal candidate will have a strong background in ServiceNow testing particularly with Discovery Service Mapping Event Management and CMDB. You will work closely with developers administrators and business stakeholders to define test strategies execute test cases and maintain quality across ServiceNow ITOM implementations.

Key Responsibilities:

• Perform functional integration and regression testing of ServiceNow ITOM modules (Discovery Service Mapping Event Management CMDB).

• Validate integrations between ServiceNow and external systems via MID Servers APIs and connectors.

• Develop document and execute detailed test cases and test scripts.

• Conduct end-to-end testing of data flows configuration items (CIs) and discovery patterns.

• Verify CMDB data accuracy and reconciliation results post-Discovery and Service Mapping runs.

• Collaborate with development and platform teams to identify defects troubleshoot issues and ensure timely resolution.

• Perform automation testing (where applicable) using tools like ATF (Automated Test Framework) or Selenium.

• Support UAT and provide detailed defect reports test metrics and documentation.

• Ensure adherence to ITIL and ServiceNow best practices in testing and validation.

Required Skills & Qualifications:

• 5 years of QA/testing experience with at least 2 years focused on ServiceNow ITOM modules.

• Hands-on experience testing Discovery CMDB Event Management Service Mapping workflows.

• Strong knowledge of ServiceNow platform architecture and data model.

• Proficiency with ServiceNow ATF JIRA Postman and test management tools.

• Experience validating data integrations via REST/SOAP APIs MID Servers and third-party monitoring tools.

• Familiarity with ITIL processes and CMDB data governance.

• Excellent problem-solving documentation and communication skills.

Good to Have:

• Experience with automation frameworks for ServiceNow testing.

• Knowledge of Discovery probes sensors and patterns.

• ServiceNow Certified System Administrator (CSA) or ITOM certification.

• Exposure to cloud-based infrastructure (AWS Azure GCP) and monitoring tools (e.g. Splunk Dynatrace SolarWinds).

Education:

• Bachelors degree in Computer Science Information Technology or a related field.

• Relevant ServiceNow certifications preferred.