TM Thailand Expert

The Discova Tailor-made Expert will play an essential role in delivering an exceptional sales experience with a thorough expertise of Discovas product offerings and destinations. The ideal candidate for this role is someone who takes a keen interest in every request they receive andgoes above and beyond to deliver the most innovative and lucrative travel proposals for our partners in the most responsive and accessible way.

Responsibilities

• Prepare thoughtful well-considered travel proposals that reflect the needs and interests of travellers.
• Communicate clearly about recommendations made regarding itinerary suppliers inclusions etc. to help secure the sale.
• Build sales opportunity by consistently providing appropriate upsell opportunities including alternative suppliers optional tours or upgrade options
• Ensure that all requests are handled according to turnaround time commitments including change requests or amendments confirmations etc.
• Adhere to follow up guidelines to ensure that no enquiry is left unattended; for lost enquiry query the reason for loss and input in reporting dashboard.
• Build rapport with partners by engaging with them where they need us be it by phone email text chat/messenger or video call.
• Carefully prepare documentation including proposals confirmations vouchers invoices etc. necessary for the sale and operation of tailor-made touring.
• Ensure all details of the itinerary have been entered into the system correctly and reconfirm every aspect of the booking before passing on documents to partners and information to the fulfilment team.
• Participate in ongoing trainings to learn about product updates destination news supplier news and other Sales Support sessions.
• Stay informed of industry trends customer habits and interests destination and supplier news and other topics that will help confirm sales.

• A degree in tourism and hospitality is an advantage.

• A minimum of one year of experience in the tourism industry is desirable.

• Fluency in both written and spoken English is required; proficiency in other European languages would be an advantage.

• Experience in working towards and achieving sales targets and KPIs.

• Advanced computer skills and the ability to confidently learn new computer systems.