Director of Professional Services, Enterprise Projects

The Director of Professional Services - Enterprise Projects is responsible for overseeing the successful delivery of an enterprise-level project portfolio in the role of sponsor and leading a team of Engagement Managers (EMs). This role ensures the successful delivery of complex cross-functional initiatives by providing strategic direction operational oversight and executive-level client engagement. The Director is accountable for driving excellence in project execution client satisfaction financial performance and continuous improvement across the engagement practice. This position also selects develops and evaluates colleagues.

• Ensures EMs are effectively managing driving and governing projects through all lifecycle phases: scoping design delivery testing go-live and post-implementation care.
• Oversees and enforces adherence to project management methodologies standards and best practices across all engagements.
• Reviews and validates executive-level reporting including risk assessments financial performance and project health metrics.
• Drives resolution of systemic delivery challenges and ensures corrective actions are implemented.
• Serves as the point of escalation for product environment/infrastructure and development items relating to the projects within their portfolio.
• Manages and resolves conflicts amongst team members and escalates to senior leadership as needed.
• Acts as a senior point of contact for key clients and executive stakeholders.
• Supports EMs in managing client relationships navigating escalations consulting on best practices and delivering strategic value.
• Participates in Executive Steering Committees (ESCs) and ensures alignment between client expectations and delivery capabilities.
• Oversees resource planning and allocation across the assigned portfolio in collaboration with other functional leaders ensuring optimal staffing for project success and efficiency.
• Monitors project financials ensuring profitability and adherence to contractual deliverables.
• Approves investment decisions within defined thresholds and support EMs in managing budgets and scope changes.
• Partners with Sales and Account Management to identify and pursue new business opportunities within existing accounts.
• Reviews and approves implementation estimates staffing plans and project footprints.
• Contributes to strategic planning and growth initiatives for the professional services organization.
• Leads initiatives to evolve the Engagement Management practice including process improvements tools and training.
• Champions innovation and drives adoption of standards and best practices across the delivery organization.
• Performs team member review evaluation and compensation processes.
• Manages team directly and indirectly with the goal of enhancing professional development and personal growth.
• Identifies provides and coordinates additional training opportunities for team members.
• Acts as a mentor to less experienced Origami team members.

• Bachelors Degree in a business-related field.
• Advanced degree or PMP certification is a plus.
• 10 years of experience in enterprise project delivery with at least 5 years in a leadership role.
• Proven track record of managing large-scale cross-functional projects and teams.
• Strong client-facing experience with executive-level communication and negotiation skills.
• Deep understanding of project management methodologies resource planning and financial oversight.
• Experience in SaaS cloud-based platforms or enterprise software implementations preferred.
• Insurance industry experience preferred.

• Medical and Dental coverage available for employees dependents domestic partners and spouses
• Paid Time Off Flexible options plus 10 paid company holidays where available**
• All full-time positions are hybrid with many eligible to be completely remote
• Fully Paid by Origami Risk Vision insurance Short & Long-Term Disability Insurance and Basic Life Insurance
• Generous family leave optionsincluding adoption and foster care placements
• Pre-Tax Savings Accounts Flexible Spending Account Health Savings Account Commuter Benefits Dependent Care Savings Account
• Retirement Savings 401(k) with company match up to 4%
• Employee Assistance Program (EAP) Confidential & Free support offered to colleagues facing personal or work-related complications
• Education Assistance Program to help colleagues pursue industry/role-specific certifications
• Wellness Benefits reimbursement program to invest in healthy habits as well as support better colleague productivity and stress management
• Additional coverages available Pet Insurance Critical Illness Insurance and Voluntary Life & AD&D coverage

Origami Risk delivers single-platform SaaS solutions that help organizations best navigate the complexities of risk insurance compliance and safety management.

Founded by industry veterans who recognized the need for risk management technology that was more configurable intuitive and scalable Origami continues to add to its innovative product offerings for managing both insurable and uninsurable risk; facilitating compliance; improving safety; and helping insurers MGAs TPAs and brokers provide enhanced services that drive results.

A singular focus on client success underlies Origamis approach to developing implementing and supporting our award-winning software solutions.

Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race religion gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression color sex national origin age marital status military or veteran status disability or any other characteristic protected by applicable law.

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