Marketing Manager, Client Success Management

Join the Best Buy Ads team as a Marketing Manager. As a Marketing Manager you will be an integral partner to our Best Buy Ads partners and their campaigns by executing to drive innovation and maximize impact. You will play a critical role in building relationships focused on developing and executing high impact media and measurement strategies across multiple major accounts and through multiple marketing vehicles ensuring partner satisfaction retention and upselling when appropriate.

What youll do

• Foster meaningful long-term relationships with advertising partners and internal teams.
• Guide and support the partners through the adoption of Best Buy Ads solutions.
• Main point of post-sale contact for enterprise priority vendors.
• Establish trust and act as a strategic campaign advisor bringing deep expertise of full campaign activity.
• Manage campaign elements gather inputs and ensure accurate and timely delivery.
• Own account health and performance regular and timely communication with senior internal and external stakeholders.
• Provide actionable insights to improve campaign success.
• Identify opportunities to enhance partner engagement through upselling and expanded partnerships.
• Strategize and summarize content for executive-level internal and external partners.
• Act as an advocate for partner needs providing feedback to internal teams.
• Proactively mitigate risk escalate issues and discover solutions.
• Provide mentorship across the team to strengthen partner engagement strategies.
• Demonstrate professional growth through knowledge-sharing.
• Develop and refine best practices to drive operational efficiency and partner impact.
• Collaborate and execute ambiguous workstreams.
• Support training initiatives to ensure the team is equipped with the latest strategies in digital advertising success.

• 7 years of experience in client success account management or digital advertising.
• Proven leadership or mentorship experience
• Strong understanding of digital marketing and advertising solutions.
• Excellent communication skills with the ability to engage and influence clients at various levels.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Proactive problem-solving skills and a solutions-oriented approach.

• Experience in Salesforce and Workfront

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

About us

As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.