Associate Manager Customer Success

Job Overview:

The Associate Manager - Customer Success plays a critical stabilizing role in a project-intensive and production-driven environment undergoing a leadership transition. Acting as an operational anchor this role focuses on maintaining delivery momentum fostering team confidence and ensuring continuity across key workflows. The Assistant Manager will oversee day-to-day operations with strong emphasis on project coordination task delegation and hands-on support. This position serves as a communication bridge between team members and leadership ensuring clarity alignment and accountability throughout the transition phase. The ideal candidate is a resilient people-focused leader with strong multitasking ability capable of driving both structure and team morale in a dynamic high-responsibility setting.

Job Responsibilities:

• Convert project backlogs into a sprint board within 2 weeks and maintain at least 90% on-time delivery.

• Implement RACI matrices and workload charts to balance effort and maintain individual utilization at 85% or above.

• Schedule bi-weekly department performance sessions ensuring every team member leads at least one session within 3 months.

• Require 5 Whys analysis for all Sev 1 incidents and collaborate with product and development teams to eliminate 50% of repeat issues within 3 months.

• Publish project status and risk dashboards every Wednesday by 4 p.m. EST.

Qualifications:

• Candidates should have a Bachelors degree in Computer Science or Project Management foreign education is a plus.

• They should possess 34 years of experience in project management or team leadership with strong multitasking delegation technical familiarity.

• Excellent communication and interpersonal skills negotiation and stakeholder management abilities.

Compensation and Benefits:

Financial:

• Competitive salary and bi-annual bonus.

• Fast track and uncapped career growth for high performers.

• Company-sponsored vehicle financing (car and bike).

• Interest-free loans.

• Provident Fund: CureMD matches up to 8% of your base salary.

• Fuel Card.

• Cellular Allowance.

Health and Wellness:

• In-house clinic with a team of certified male and female doctors with 24/7 telemedicine service.

• Hospital treatment monitoring by company doctors.

• Comprehensive health coverage for your immediate family (outpatient inpatient maternity and parents inpatient).

• Exclusive health benefits and discounts at top class clinics and labs.

Supportive Workplace:

• Pick-up and drop-off services for female employees.

• In-house daycare facility.

• In-house gym and recreational area to unwind.

Continued Learning:

• Company-sponsored trainings workshops development programs and retreats.

• Paid specialized trainings/certifications.

The Difference Youll Make:

At CureMD every role whether senior or junior plays a pivotal part in transforming healthcare. By joining our innovative team youll contribute to groundbreaking technology that directly impacts patient care enhances healthcare efficiency and saves lives globally. Your skills and passion will drive meaningful change helping us deliver solutions that support healthcare professionals in critical real-time settings. Together were not just advancing technology were making a tangible difference in peoples lives. Together lets save lives.