Senior Technical Analyst ServiceNow
Share
Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
Senior Technical Analyst - ServiceNow
Swindon Newport or Stockton-on-Tees flexible and hybrid working options
Band E
Its an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We aim to become a very different organisation over the next few years as we move to a modern multi-platform digitally enabled organisation.
Were expanding the established ServiceNow (ITSM) team in response to a major Government transformation programme and have an exciting opportunity for an experienced ServiceNow professional to become part of this.
You will be a Subject Matter Expert in ServiceNow CSM / ITSM or similar SaaS platform while also understanding core IT Service Management concepts and processes. Such as incident and request management problem management Service Level Agreements CMDB. Expertise to develop ServiceNow through configuration workflows is essential and ideally basic JavaScript
Duties will include but not be limited to the following:
Administering and configuring ServiceNow
ServiceNow Workflow configuration and management
Reviewing ServiceNow system logs to support troubleshooting and solve user issues
Set up / maintain integrations such as with SolarWinds SCCM SNOW Okta.
Working with ServiceNow APIs
Deploying update sets using a standard Dev to Test to Prod pipeline and according to business processes
Manage the overall health and usability of the system to ensure support of customers across a wide number of business processes including asset management Finance Security and Operations
Contribute and participate in project work planning continuous improvement and platform changes often owning work from idea to delivery
Drive continuous improvement of the service including suggesting future improvements / products that could provide efficiencies. Get buy in form Product owner and Stakeholders
Monitor daily updates on ServiceNow assess the impact of the service and provide communications to key stakeholders (i.e. Service Desk customers)
Maintain up to date skills and knowledge to be shared within the team across the entire ServiceNow toolset
Ensure the service complies with security requirements in conjunction with the data protection and security teams.
Create documentation including operating procedures policies and processes
To do this role well you will need:
Demonstrable experience in supporting ServiceNow infrastructure or similar ITSM / CSM SaaS platform
Proven experience around general ITSM / CSM principles and processes
Previous experience of supporting a large user base of clients which may have differing needs or goals
Knowledge and experience of making recommendations and implementing improvements
Ability to multi-task and to prioritise effectively with an aptitude for knowing when issues need escalating
Stakeholder management experience at all levels within an organisation.
Certification in ServiceNow or equivalent platform would be preferred
Prior experience of integrations with 3rd party platforms (e.g. SolarWinds APIs)
Experience of ITSM or CSM business processes
Ability to input into and define roadmaps / backlogs
For additional information and a confidential discussion please contact our Recruitment Team on
We are an inclusive and Disability Confident employer and welcome all applications.Find out more about our equality diversity and inclusion commitments on our website.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.
We look forward to hearing from you.
We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.
Required Experience:
Senior IC
Key Skills
- Intelligence Targeting
- SQL
- Agile
- Business Analysis
- Telephony
- Computer Forensics
- Requirements Gathering
- Business requirements
- Cordova
- SDLC
- Oracle
- Wiki Systems
About Company
UKRI - UK Research and Innovation UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position ... View more
