Manager, Fraud Investigations
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Job Location:
Cottonwood Heights, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
12 days ago
Vacancies:
1 Vacancy
Job Summary
The Role:
We are seeking a talented and self-motivated Manager to assist in leading our Fraud Investigations team. This Manager will work closely with other fraud leadership to facilitate operational excellence.
The Manager Fraud Investigations will be responsible for overseeing Fraud Investigators and Fraud Specialists that are conducting independent reviews and analysis of potential fraudulent activity. The role will drive execution plans across different products to ensure consistent Member experience while meeting Investigation standards. You will partner with other Fraud Operation teams AML Legal and Compliance teams to drive operations excellence in the first line of defense in the fraud prevention domain.
What Youll Do:
Manage team of Investigators and Fraud Specialists to ensure determinations are appropriate fully supported and clearly documented for fraud cases
Provides ongoing mentoring coaching and counseling to Fraud Specialists and Investigators to drive production and quality goal achievement
Work closely with the team to identify training needs performance gaps project process improvement and provide recommendations to leadership
Collaborate with Senior Management related to ongoing projects to further enhance process improvements
Lead and coach Fraud Specialists and Investigators on productivity while driving accountability and efficacy
Develop and implement SOPs for new processes
What Youll Need:
5-8 years of fraud experience
Minimum of 4 manager leadership experience
Ability to implement and iterate on Fraud Operations SOPs identify and incorporate automation tools to enhance Investigators efficacy and efficiency and drive accountability
Subject matter expert for Fraud Prevention and Investigation including process processes controls and KPIs
Demonstrate ability to lead coach and mentor teams
Knowledge of banking compliance trends rules and regulations
Excellent organizational skills
Excellent written and verbal communication and presentation skills
Analytical and problem-solving skills
Nice to Haves:
A CFE or similar industry designation
Required Experience:
Manager
Key Skills
- Electrical
- Academics
- Customer Service
- Computer Data Entry
- Cardiac Surgery
- Freight Forwarding
About Company
Why do 10M+ members trust SoFi? Financial solutions for school, marriage, starting a family, home buying, retirement, or whatever’s next. Member FDIC.
