MSP Automation Developer

COMPANY

Parachute Technology is a Managed IT Service Provider. We have a friendly and supportive work environment with a hands-on leadership. Primary headquarters is in San Ramon CA.

We are doubling down on automation to improve client experience reduce ticket volume and increase technician throughput. You will design build and maintain automations across our PSA RMM and cloud platforms to streamline workflows accelerate ticket resolution and keep client environments compliant and well-configured at scale.

Job Description

• Automation and scripting
• Build and maintain reusable automations in Immybot PowerShell/Python for Windows Microsoft 365 Azure/Intune and common MSP tooling.
• Create event-driven workflows using APIs webhooks and iPaaS/RPA (e.g. Microsoft Power Automate Zapier Logic Apps).
• Implement self-healing tasks in RMM for alert remediation patching software deployment and configuration drift correction.

Workflow Optimization

• Map current service workflows (incident request change onboarding/offboarding) and eliminate waste via automation.
• Reduce technician touch time by building triage enrichment and classification automations in the PSA.
• Automate asset lifecycle tasks: discovery tagging baseline config policy enforcement and documentation updates.

Platform Engineering and Reliability

• Own configuration hygiene across tenants (baseline policies hardening Intune device compliance Conditional Access).
• Create CI/CD pipelines for scripts and policy-as-code with version control peer review and rollback.
• Add observability: logging metrics alerting and dashboards for automation success/fail and ROI.

Data and Integrations

• Integrate PSA RMM documentation and billing systems to ensure single source of truth (SSOT).
• Build data pipelines to surface insights (e.g. ticket drivers SLA risk noisy alerts) and prioritize automation backlog.

Governance Security and Documentation

• Follow change control ITIL processes and least-privilege access.
• Document runbooks code and deployment patterns; enable technicians to safely run automations.

Impact and Success Metrics

• Ticket reduction: decrease repeat/noise tickets and auto-resolve a targeted percentage of alerts/incidents.
• Speed: reduce time-to-first-response and time-to-resolution for top incident categories.
• Technician productivity: increase tickets closed per FTE; reduce after-hours escalations.
• Configuration hygiene: increase baseline compliance (M365/Azure/Intune/RMM) and reduce drift.
• Reliability: maintain automation success rate and rollback within defined SLOs.

Required Qualifications

• 3 years in an MSP or similar multi-tenant environment.
• Strong scripting in PowerShell; working knowledge of Python.
• Hands-on with at least one PSA (ConnectWise Manage Autotask) and one RMM (NinjaOne N-central Kaseya Datto RMM Intune for device mgmt).
• Microsoft 365/Azure AD/Entra/Intune administration and policy automation experience.
• API experience: REST JSON OAuth; building integrations between PSA RMM documentation and monitoring.
• Version control (Git) code review and basic CI/CD for scripts.
• Understanding of ITIL incident/request/change practices and change risk management.
• Strong documentation habits and ability to translate business requirements into technical automation.

Preferred Qualifications

• Experience with Microsoft Power Automate Azure Logic Apps or other RPA/iPaaS.
• Infrastructure-as-code or policy-as-code exposure (e.g. Intune templates Graph API automation).
• Monitoring/observability tools (e.g. Sentinel Log Analytics Splunk Datadog).
• Security automation: Conditional Access Defender for Endpoint policies vulnerability remediation workflows.
• Certifications: CompTIA Network/Security Microsoft MS-102/SC-200/MD-102 ITIL Foundation relevant RMM/PSA certs.

Example Projects you might own:

• Auto-triage: classify enrich and route tickets based on content device signals and client priority.
• Self-healing: auto-restart services/processes clear disk space fix DNS/NTP remediate common Windows events.
• Patch orchestration: approval policies with maintenance windows and success verification.
• Onboarding/offboarding: user mailbox license group device and access automation with proof of completion.
• Drift control: reconcile device and software inventories enforce baseline configs and update documentation automatically.
• SLA risk alerts: proactive signals when SLA breaches are likely based on backlog and priority.

How Youll Work

• Collaborate with Service Desk NOC and Engineering to identify top automation candidates and quantify ROI.
• Run discovery design pilot and production rollout with clear acceptance criteria and success metrics.
• Maintain a transparent automation backlog with business value scoring and regular stakeholder updates.
• Tools you may use here
• PSA: ConnectWise Manage
• RMM/endpoint: ConnectWise
• Microsoft 365/Azure: Entra ID Exchange Online SharePoint/OneDrive Defender Conditional Access
• Scripting and CI/CD: PowerShell Python GitHub/GitLab Azure DevOps REWST Immybot
• RPA/iPaaS: Power Automate Azure Logic Apps Zapier/Make
• Monitoring/Logs: Sentinel Log Analytics vendor-native tools

Benefits

• Variable Compensation
• HMO Coverage 2 free Dependents from day 1
• 15 PTO days
• Night Differential
• Monthly connectivity and electricity bill reimbursement
• Paid day off for your birthday
• Employee Recognition program
• Equipment provided