Service Delivery Manager
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
TheService Delivery Manager (SDM)is responsible foroverseeing program implementation and program delivery for a suite of managed IT services for external clients from transitiononboardingand throughout steady state. The SDMis responsible foroverall success and partnership within the organization while ensuring high customer engagement and satisfaction.
Duties:
- Manage technical program (and project) deliverables via internal teams to include: infrastructure compute governance ITSM et al; conduct regular standup meetings to ensure effective and efficient communication across verticals as well as timely escalations when necessary; coordinate the assignment of projects via both internal resources and external vendors while interfacing with client to ensure milestones are met - 50%
- Responsible for consistent reporting of program status issues/risks and provides leadership for obstacle resolution - 20%
- Document current state and conduct continuous improvement review of internal processes - 20%
- Administrative duties asrequired; other duties as dictated by business and management - 10%
Experience:
- Four (4) years of College or University studies resulting in aBachelors Degreeor equivalent
- ITIL3/ITIL4 certification preferred
- 3 to 5 years of experience with technology and professional services project work
- 2 years project management experience delivering technical solutions
- Experience overseeing technical installations and/or serving in technical sales/sales engineer
- Experience working with customers technical business operational and financial staffs
- Experience working with hardware and software vendors
- Experience with Client/Server applications Networking Technologies Storage Systems Network Security Methodologies or other related business technologies
- Strong communicationand cross-functional collaboration skills
- Proficient with Microsoft Office/Office 365 suite
- Experience with Microsoft SharePoint desired
- Customer-focused interpersonal skills professional conduct and communication skills to effectively gather information ask questions to clarify technical requirements discuss technical solutions with the customer and discuss any challenges with internal personnel externalvendorsand clients
- Experience with related technical disciplines including IT Security Business Continuance a plus
The role may require anywhere between 3-5 days onsite.
#LI-Hybrid #LI-PK1
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed H ... View more
