Senior Product Designer
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Job Location:
Mountain View, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and craftsmanship.
Were seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1. Were a globally diverse team with hubs in New York City Mountain View Latin America and India. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Were seeking a Senior Product Designer to join our team working on the Customer Experience Platform (CXP)the unified system that brings together AI-powered automation and human expertise to transform how enterprise contact centers serve their customers.
Youll work on complex high-impact product experiences that reach millions of users through our Fortune 500 clients. This includes designing intuitive tools for customer service agents configuration interfaces for AI administrators and orchestration systems that coordinate AI and human work across voice and digital channels.
This role balances strategic vision with hands-on execution. Youll partner closely with product and engineering leadership to define how these systems come together while also delivering the tactical milestones that move us forward week by week. Youll be working in an AI-forward environment alongside world-class AI researchers and engineers designing experiences in a rapidly evolving space.
This role follows a hybrid schedule requiring in-office work two days per week in either our New York City or Mountain View office.
What youll do
- Design intuitive experiences for users across the Customer Experience Platform including agent workspaces end-customer interactions AI observability and tooling.
- Create intuitive configuration interfaces that make complex AI and automation systems accessible to business users.
- Contribute to the design system and establish UI/UX patterns for dense feature-rich professional applications.
- Collaborate with world-class AI researchers engineers data scientists and product leaders to solve novel design challenges.
- Partner with product leadership to define customer-focused product visions and tactical strategies for iterative value delivery.
- Move quickly while maintaining quality working closely with engineers to deploy designs in weeks not months.
- Prototype and explore design solutions using code validating ideas before full implementation.
- Learn what works through customer feedback usage data and iterative testing.
- Participate in design critiques and collaborate with fellow designers to ensure design quality and consistency.
What youll need
- 46 years of product design experience with a portfolio showcasing complex workflow design enterprise applications or professional tools.
- Proficiency in Figma including component libraries and collaborative design processes.
- Strong technical depth and comfort with code; able to prototype using tools like React or TypeScript and understand system architecture APIs and technical constraints.
- Proven ability to design complex workflows for dense applications with multiple configuration options real-time constraints and diverse user needs.
- Self-directed and execution-focused; balances craft with velocity researches competitive products and demonstrates refined design judgment.
- Excellent communication skills capable of articulating design decisions across engineering product and leadership teams.
- Collaborative mindset; open to feedback thrives in ambiguity and works effectively within small close-knit teams.
What wed like to see
- Experience designing for voice interfaces real-time systems or live communication tools.
- Experience with enterprise software especially in customer service contact centers CRM systems or business automation platforms.
- Understanding of AI/ML systems and how to design interfaces that appropriately expose intelligent capabilities.
- Background in designing developer tools configuration interfaces or systems serving both power users and novices.
- Proven track record of contributing to or building design systems for complex product suites.
- Experience working in highly technical environments that require close collaboration with engineering teams.
$180000 - $200000 a year
Compensation is a combination of salary and performance bonus
You are also eligible for an equity grant
Benefits include:
Competitive compensation with stock options
Comprehensive medical vision and dental insurance401k matching
Fitness and wellness stipend
Mental well-being benefits
Professional learning and development stipend
Parental leave including adoptive and foster parents
3 weeks paid time off (increases with tenure) along with sick leave bereavement and jury duty
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin disability age or veteran status. If you have a disability and need assistance with our employment application process please email us at emailprotected to obtain assistance. #LI-AG1 #LI-Hybrid
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Senior IC
Key Skills
- InVision
- Interaction Design
- Ux
- Usability
- Visual Design
- Design Thinking
- Zeplin
- User Research
- UI
- IOS
- Figma
- Sketch
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
