IT Service Management Analyst II

Are you passionate about making a difference in peoples lives Do you enjoy working in a service-oriented industry If so this opportunity may be the right fit for you!

This position is responsible for managing and maintaining ITSM data tools and technologies as well as analyzing designing implementing and continuously improving the ITSM processes ensuring their effectiveness within the organization.

This role...

• Administers and configures ITSM tools (i.e. ServiceNow).

• Designs updates and documents ITSM processes and workflows.

• Updates tool configurations and data to facilitate effective ITSM processes.

• Monitors tool performance and troubleshoots issues.

• Trains users and provides technical support for ITSM tools.

• Drives and owns the IT Asset Reclamation process (End-user Machines).

• Identifies creates and coordinates Problem Records for Non-Major Incidents (Proactive Problem Management)

• Updates creates and maintains internal IT and End-User Knowledge Base articles (Knowledge Management)

• Audits validates and corrects relevant ITSM data (e.g. CMDB Tickets Locations)

• Participate in other projects or duties as assigned.

• May lead projects and perform other duties as assigned.

Were interested in speaking to individuals with the following...

• Bachelors Degree in Information Technology Computer Science or related field required.

• Three (3) plus years of experience.

• Or equivalent combination of education and/or experience.

• Strong interpersonal skills leadership ability and a positive attitude.

• Exemplary verbal and written communication skills tailored to diverse audiences including executives.

• Ability to adapt and thrive in dynamic fast-paced environments.

• Confidence and skill in directing others under pressure ensuring focus and achieving optimal customer outcomes.

• Excellent customer-facing skills.

• Exceptional organizational and coordination abilities.

• Strong analytical skills for sound decision-making and problem-solving.

• Strong technical troubleshooting skills.

• Excellent communication and training abilities.

• Proficiency in ServiceNow (e.g. ITSM Modules Reporting and CMDB)

Salary: $

Modivcares positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role the number of roles and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical Dental and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail hotel food restaurants car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at