Customer Service Representative – Call Center
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
Job Summary
As a Customer Service Representative in our Owner Call Center youll be the voice of Westgate Resorts for our Owners assisting them with questions researching their accounts and ensuring each interaction meets our 5-Star service standard.
This is not a sales role. Youll focus on resolving inquiries with empathy accuracy and efficiency helping Owners understand their accounts make payments and access the vacation experiences they love.
What youll do as a Customer Service Representative:
Handle 3050 inbound calls per day from Owners with questions about payments usage rates and agreements.
Research and resolve issues accurately using internal systems
Provide clear professional communication and deliver excellent service on every call.
Transfer reservation-related inquiries to the appropriate department.
Maintain productivity and accuracy standards during peak and standard call volumes.
Document all interactions clearly and efficiently within system notes.
Qualifications :
- High school diploma or general education (GED) required
- 3 years of call center hospitality sales collections or front-desk experience preferred
- Excellent communication listening and multitasking skills
- Demonstrated problem-solving ability and attention to detail
- Typing speed: minimum 35 WPM preferred
- Proficiency in Microsoft Office Teams and CRM or call-tracking systems
- Positive attitude strong work ethic and passion for customer satisfaction
- Must successfully pass a background check and drug screening
- Bilingual (English/Spanish) preferred
Additional Information :
Why Westgate
- Comprehensive health benefits medical dental and vision
- Paid Time Off (PTO) vacation sick and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life Disability Accident Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e. hotels cruise resorts restaurants entertainment etc.)
- Advancement & development opportunities
- Community Involvement Programs
Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, ... View more
