Office Administrator and Operations Support
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Job Location:
Herndon, VA - USA
Yearly Salary:
$ 32500 - 37500
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overview
This role ensures smooth daily operations and effective project management for insulation services. The Office Manager & Operations Coordinator supports strategic planning team coordination and client satisfaction while driving operational efficiency.
- Review daily/weekly installation plans and coordinate with GM and President on timelines and budgets.
- Collaborate with sales reps and clients to align project scope and expectations.
- Monitor job progress and assist on-site leads with scheduling adjustments and issue resolution.
- Office/storefront-based with occasional on-site presence
- Hours: 7:45 AM 4:30 PM MondayFriday
- Salary: $32500$37500/year depending on experience
- Benefits: Federal holidays 2 weeks PTO individual healthcare after 1 year (may be negotiable sooner)
- Streamline workflows and recommend process improvements.
- Manage inventory and assist with supply chain data tracking.
- Coordinate monthly supply deliveries to optimize crew efficiency.
- Support and guide insulation technicians as needed.
- Track client feedback for installer incentive program and share updates in morning meetings.
- Coordinate training with Corporate for new Lead Techs when required.
- Promote a culture of accountability and continuous improvement.
- Serve as primary contact for clients ensuring clear communication and satisfaction.
- Maintain and grow commercial client relationships.
- Schedule in-home assessments and greet walk-in customers professionally.
- Provide data to GM and CEO on project performance and operational metrics.
- Review payroll and expenses with CEO to identify cost-saving opportunities.
- Collect marketing source data from homeowners and update tracking spreadsheet.
- Arrive 15 minutes before crew meeting to prepare morning briefing
- Share job details schedule updates and incentive program status.
- Monitor job progress and adjust next-day plans as needed.
- Answer customer calls and coordinate assessments.
- Maintain marketing effectiveness data.
- High School Diploma
- Experience in management or customer service
- Strong leadership organization and communication skills
- Proficiency in Word Excel and PowerPoint
- Knowledge of insulation practices preferred
At USA Insulation we put our clients first! We are committed to being the best insulation service on the market today and we want our team to share that 1985 our founder started USA Insulation with the determination to ensure a great customer experience for each homeowner he worked with. Since then we have insulated over 125000 homes and are just as dedicated to ensuring that experience for each of our customers every day.
Today we have a national footprint that continues to expand with independently owned franchise locations throughout the United States. Our customers tell us that we are professional focused on solving their insulation needs and deliver proprietary products only available to our locations. This has led to an impeccable reputation in the industry and online. We understand that taking care of our customers and our staff is critical to our success.
If you are a positive and hardworking individual who is looking for great working environment year round work and a position that will have positive impact on others then USA Insulation might be the place to build a career.
Required Experience:
Unclear Seniority
Key Skills
- Office Manager Experience
- Microsoft Office
- Data Entry
- Microsoft Outlook
- Microsoft Word
- QuickBooks
- Office Experience
- Microsoft Excel
- Filing
- Administrative Experience
- Microsoft Outlook Calendar
- Bookkeeping
About Company
At USA Insulation, we specialize in providing top-notch residential insulation installation services. Our team of experts is highly trained and experienced in installing all types of insulation to ensure maximum energy efficiency and comfort in your home.
