ProductService Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Overview:
As Product and Service Manager for Salesforce Components you will be part of the Bosch Digital Salesforce product team and take responsibility for selected products and services within the global Salesforce ecosystem.
In this role you will be driving customer engagement acquiring new clients and ensuring the financial viability of the product. You will combine product management responsibilitiesincluding financial ownership and compliancewith operational service management ensuring stable secure and efficient operations of Salesforce ORGs in responsibility of the product team.
Key Responsibilities:
Product Strategy & Lifecycle Management:
- Define and execute the product vision and roadmap aligning with overarching business and IT strategies.
- Manage the entire product lifecycle from operations and enhancements to budgeting and vendor coordination.
Financial Ownership & Compliance:
- Hold full financial responsibility for the product including budgeting cost transparency price calculation and charging.
- Ensure strict adherence to Bosch governance frameworks including policies for Business Planning Financial Management and Information Security.
Service & Operations Management:
- Establish and monitor SLAs operational KPIs and oversee incident/problem management processes to ensure service excellence.
- Collaborate with product owners architects and security teams to ensure seamless integration into Boschs IT landscape.
Customer Engagement & Business Growth:
- Serve as the primary contact for our customers (Bosch entities) building strong relationships to understand their needs and gather requirements.
- Organize regular customer forums and communicate roadmap updates feature releases and operational improvements to all stakeholders.
- Identify and pursue new business opportunities preparing and delivering compelling presentations and proposals to expand our customer base.
Qualifications :
Qualifications:
- Degree in Business Administration Management Information Technology Information Technology or a related field.
- 2 years of experience in product management service management or a related role.
- Excellent communication skills with a strong customer orientation.
- Strong skills in requirements management and stakeholder relationship management.
- Excellent financial comprehension with highlight on financial processes such as demand planning price calculation and charging.
- Proactive mindset structured working style and the ability to balance strategic and operational tasks.
- Understanding of cloud platforms IT service management (ITIL) and compliance requirements.
- Fluency in both written and spoken English.
- Desired experience working with: Salesforce Planisware Valuemation LeanIX
Additional Information :
Boschs culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm open transparent and inclusive work environment for all.
Work #LikeABosch:
- Employment Contract and a competitive salary annual bonus
- Hybrid work with flexible working hours
- Referral Bonus Program
- Copyright costs for IT employees
Grow #LikeABosch:
- Complex environment of working professional support and possibility to share knowledge and best practices
- Ongoing development opportunities in a multinational environment
- Broad access to professional trainings (incl. language courses) conferences and webinars
Live #LikeABosch:
- Private medical care and life insurance
- Cafeteria System with multiple benefits (incl. MultiSport shopping vouchers cinema tickets etc.)
- Prepaid Lunch Card
- Number of benefits for families (for instance summer camps for kids)
- Non-working day on the 31st of December
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
