FinCrime Operations Senior Lead Sanctions
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the worlds first platform to offer true multi-currency banking.
We are looking for an experienced and hands-on Operations Manager to Lead our growing Operations Team.
Heres how youll be contributing to the team
- Lead 6 Team Leads and 60 Sanctions Agents
- Coach develop and performance manage the team to drive a high performance culture
- Hiring new staff as you build out your team
- Own demand and capacity planning for your team ensuring we have enough staff to support our customers
- Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
- Take ownership of issues and incidents
- Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated.
- Maintain strong relationships with Product Analytics Engineering and Compliance
- Become a subject matter expert for processes and tooling
Qualifications :
About you
- 3-5 years experience leading an Operations Team preferably within Financial Crime
- Great communicator both verbal and written
- Experience setting targets and holding your team accountable to them
- You have proven track record of taking individual ownership and responsibilities as well as being a great team-player
- You have good understanding and ability to analyse forecast and move of teams metrics
- You can work collaboratively within a complex organisation across multiple cultures geographies and disciplines
- You have project management and organisational skills and capability to handle multiple projects at one time
- Youre able to travel as needed.
Some extra skills that would be awesome:
- Experience in Sanctions
- Additional language skills in one or more jurisdictions in which Wise has operations.
Additional Information :
What do we offer:
- Starting salary: MYR 14000
- Company Restricted Stock Units
- Numerous great benefits in our KL office
Key benefits:
- Flexible working - whether its working from home school plays or life admin we get that flexibility is essential and youre trusted to do the right thing and be responsible
- Paid annual holiday sick days parental leave and other leave opportunities
- 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more
