Role | Application Operations Manager |
Visit our websiteto know more. Follow us onLinkedInIInstagramIFacebookIXfor the exciting updates.
|
What awaits you/ Job Profile
| - Oversee the day-to-day functioning of production systems ensuring optimal performance uptime and 24/7 support coverage.
- Direct support teams in efficiently handling incidents service requests and real-time alerts to ensure swift resolution.
- Coordinate release and deployment workflows to guarantee smooth transitions with minimal impact on live environments.
- Manage incident problem and change processes in alignment with ITIL standards.
- Lead root cause analysis (RCA) for major incidents implement corrective actions and drive preventive measures.
- Handle escalations and ensure timely resolution of critical issues.
- Track Key Performance Indicators (KPIs) such as system uptime incident resolution time and SLA compliance.
- Develop and maintain dashboards and reports for system health support metrics and operational performance.
- Present regular updates to senior leadership and stakeholders.
- Collaborate with development and QA teams to resolve issues and implement long-term fixes.
- Communicate effectively with stakeholders regarding system outages resolutions and ongoing improvements.
- Maintain detailed documentation for support procedures known errors troubleshooting guides change logs and incident history.
- Ensure adherence to internal policies audit requirements and industry best practices.
- Participate in risk assessments and contribute to business continuity planning.
- Lead and mentor a team of support analysts and engineers.
- Foster cross-functional collaboration and knowledge sharing.
- Drive automation and continuous process improvements to enhance support efficiency.
|
What should you bring along
| - ITIL processes (Problem / Incident / Change etc.)
- Experience in Service Now
- Hands on experience using Jira / Confluence
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Analytical thinking and problem-solving mindset
- Ability to work under pressure and manage critical incidents
- Commitment to continuous improvement and operational excellence
- Familiarity with ITIL processes and service management best practices
|
Must have technical skill | - Certification in ITIL
- Proficient in SQL Server
- Experience with production system monitoring and support
- Proficiency in incident problem and change management
- Expertise in root cause analysis and corrective action planning
- Ability to develop dashboards and performance reports (e.g. using tools like Grafana Splunk etc.)
- Understanding of release and deployment processes
- Awareness of audit and compliance standards
- Familiarity with KPIs and SLA tracking
|
Good to have technical skills | - Finance domain background.
- AWS Cloud/Azure Cloud/Google Cloud
- Kubernetes and Docker
- Deployment CI/CD tools
- Familiarity in any programming language (.Net)
|
Required Experience:
Manager
RoleApplication Operations ManagerVisit our websiteto know more.Follow us onLinkedInIInstagramIFacebookIXfor the exciting updates.What awaits you/ Job ProfileOversee the day-to-day functioning of production systems ensuring optimal performance uptime and 24/7 support coverage.Direct support teams in...
Role | Application Operations Manager |
Visit our websiteto know more. Follow us onLinkedInIInstagramIFacebookIXfor the exciting updates.
|
What awaits you/ Job Profile
| - Oversee the day-to-day functioning of production systems ensuring optimal performance uptime and 24/7 support coverage.
- Direct support teams in efficiently handling incidents service requests and real-time alerts to ensure swift resolution.
- Coordinate release and deployment workflows to guarantee smooth transitions with minimal impact on live environments.
- Manage incident problem and change processes in alignment with ITIL standards.
- Lead root cause analysis (RCA) for major incidents implement corrective actions and drive preventive measures.
- Handle escalations and ensure timely resolution of critical issues.
- Track Key Performance Indicators (KPIs) such as system uptime incident resolution time and SLA compliance.
- Develop and maintain dashboards and reports for system health support metrics and operational performance.
- Present regular updates to senior leadership and stakeholders.
- Collaborate with development and QA teams to resolve issues and implement long-term fixes.
- Communicate effectively with stakeholders regarding system outages resolutions and ongoing improvements.
- Maintain detailed documentation for support procedures known errors troubleshooting guides change logs and incident history.
- Ensure adherence to internal policies audit requirements and industry best practices.
- Participate in risk assessments and contribute to business continuity planning.
- Lead and mentor a team of support analysts and engineers.
- Foster cross-functional collaboration and knowledge sharing.
- Drive automation and continuous process improvements to enhance support efficiency.
|
What should you bring along
| - ITIL processes (Problem / Incident / Change etc.)
- Experience in Service Now
- Hands on experience using Jira / Confluence
- Strong leadership and team management skills
- Excellent communication and stakeholder engagement abilities
- Analytical thinking and problem-solving mindset
- Ability to work under pressure and manage critical incidents
- Commitment to continuous improvement and operational excellence
- Familiarity with ITIL processes and service management best practices
|
Must have technical skill | - Certification in ITIL
- Proficient in SQL Server
- Experience with production system monitoring and support
- Proficiency in incident problem and change management
- Expertise in root cause analysis and corrective action planning
- Ability to develop dashboards and performance reports (e.g. using tools like Grafana Splunk etc.)
- Understanding of release and deployment processes
- Awareness of audit and compliance standards
- Familiarity with KPIs and SLA tracking
|
Good to have technical skills | - Finance domain background.
- AWS Cloud/Azure Cloud/Google Cloud
- Kubernetes and Docker
- Deployment CI/CD tools
- Familiarity in any programming language (.Net)
|
Required Experience:
Manager
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Job Location:
Monthly Salary:
Posted on:
05-11-2025
Vacancies:
1 Vacancy
