Technical Service Specialist

Plattsburgh, NY - USA

Hourly Salary: USD 20 - 24

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

With direct supervision works collaboratively with the team providing immediate support as applicable. Primarily focused on building technical expertise and expanding knowledge of Schluter systems products and applications to support increasingly complex inquiries.

RESPONSIBILITIES

Serve as primary customer support point of contact for installed claims in North America.

Ability to handle recurring problems that are technical in nature with established solutions available through documented guidance and prior experience.

Communicates with internal teams and occasionally with external contacts to provide or obtain information often requiring some technical explanation clarification or interpretation of established procedures or product details.

Resolves common but technically detailed product inquiries using established documentation escalating unique or cross-functional issues as needed.

Work closely with all Technical Services entities for training to ensure that product and process knowledge are well understood.

Have a continuous improvement mentality focusing on consistency collaboration efficiency and creating a positive customer experience.

Actively working to learn Schluter products and systems. Established and productive individual contributor with growing expertise in Schluter systems products and installation scenarios.

Learns to navigate internal tools and documentation (Microsoft Suite CRM ERP product documentation training materials) to find solutions or assist others.

Working on being able to provide support to team members for special projects (PRW LoU) troubleshoots routine technical issues and escalates more complex or unclear cases appropriately.

Communicates technical information clearly and effectively often requiring explanation or interpretation to internal stakeholders or customers.

Applies product knowledge to provide practical recommendations that align with Schluter best practices and warranty conditions.

Travel as needed to train and evaluate third-party service providers ensuring compliance with company standards.

Other duties as assigned.

Requirements

Bachelors required or a combination of education and experience will be used to assess qualifications
Customer service experience is preferred
Proficient in conflict resolution
Experienced tradesman or GC work is a plus
Effective written and verbal communication
Experience with CRMs and data entry

COMPANY BENEFITS

Competitive Compensation

Generous Paid Time Off

10 Paid Holidays

Medical Dental & Vision Insurance

Biannual Bonus Program

401k with Company Match

Company Paid Life Insurance

Annual Reviews and Merit Based Raises

Room for Advancement and Career Growth

COMPANY DESCRIPTION

Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. Were looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees suppliers and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit.

Profit is not the goal of the business. Profit is the consequence of a job well done Werner Schluter Founder

Are you interested in a truly unique and special company Hear from our employees on what it means to be part of the Schluter family: . Then if youre ready to see life in Orange talk to us about this career opportunity at Schluter Systems.

This pay range reflects the base hourly rate or annual salary for positions in this job grade with the final offer depending on factors like experience education location and other relevant considerations. Additionally this role qualifies for extra benefits beyond the base pay range mentioned.

At Schluter Systems we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported without discrimination based on race religion color national origin age sex gender disability genetic information or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment including recruitment hiring promotion training compensation benefits and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit qualifications and business needs.

#SSIND

Salary Description

$20-24/hour depending on experience

Required Experience: