Health Insurance Member Services Representative

When you join us youll enjoy;

• Competitive hourly rate
• Medical dental and vision benefits
• Paid training & PTO
• Company-provided equipment
• Advancement opportunities 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications :

• High School Diploma or equivalent
• 1-2 years of experience working in a call center environment as a customer service representative
• Active listening empathy and problem-solving abilities
• Effective verbal and written communication skills; strong typing and analytical abilities
• Multi-tasking skills with a strong attention to detail
• Strong PC and computer navigation skills and experience
• Previous experience in a medical office including some knowledge of insurance billing or coding is helpful with an understanding of the different types of insurance (Medicare/Medicaid private commercial and behavioral health) a definite plus.

Additional Information :

Sutherland recently recognized as a Great Place to Work in Canada is a digital transformation company making digital processes feel more human for the customers that we serve. We have been helping customers globally across industries from financial services to healthcare entertainment to retail insurance to gaming and everything in between provide exceptional experiences for their customers for over 35 years.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

Yes

Employment Type :

Full-time