Director Delivery Acceleration

What you get to do in this role:

What you get to do in this role: 

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence is responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations and both internal and external delivery partners to deliver a transformational AIfirst implementation and adoption experience for ServiceNows customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As Director Delivery Acceleration you will lead the strategy and execution to enable and scale a high-performing partner ecosystemboth internal partners (Expert Services and Impact teams) and external Global/Regional SIs and specialty partnersto deliver AI-first autonomous/accelerated implementations of ServiceNow products at customer scale through transforming the delivery experience with cutting-edge tools. Your North Star: dramatically compress (SDLC) solution delivery lifecycle thereby reducing timetofirst-meaningfuluse accelerating adoption and delivering a consistently excellent AIenabled implementation journey that reduces deployment friction and improves renewal outcomes the goal is to get customers to first use and hence value significantly faster so they build & deploy higher value use cases on top of the platform. 

• In partnership with Global Partners/Channels and the broader Customer Excellence Group help scale delivery speed. 

• In partnership with Expert Services and other Global Partners transform ServiceNows Implementation Delivery methodology to be AI-first including adapting and augmenting current delivery tools.  

• Facilitate workshops with customers and partners to identify and prioritize value streams for accelerated delivery. 

• Identify opportunity areas and accelerate SDLC threads by running multiple AI and non-AI tool PoCs and working with internal and external partners on adoption plans. 

• Own creation of Catalyst enablement material to share with GPC Partner Enablement team and CEG Internal Enablement teams. 

• Orchestrate internal partners to create unified playbooks and packaged offerings that de-risk scale and ensure consistency through a transformational implementation experience. 

• Talent & org build: hire coach and lead a global team (business partner managers enablement content specialists program managers) with clear KPIs and OKRs tied to customer value and partner impact. 

Qualifications :

To be successful in this role you must have:

• 10 years leading delivery strategy and programs or execution experience of large-scale implementation programs in enterprise software; proven track record building scale & delivery motions with SIs/GSIs or strategic alliances. 

• Demonstrated ability to operationalize new and innovative technologies. 

• Stellar executive and customer-facing presence and communication skills are a must-have. 

• Strong commercial acumen (co-sell co-deliver partner economics) and program execution across global stakeholders. 

• Experience driving AI-first/agentic implementation initiatives; familiarity with LLM/GenAI fundamentals orchestration patterns and enterprise integration approaches is preferred. 

• Enterprise Implementation experience is a must-have. 

• Proven cross-functional leadership with Product Engineering Sales Services Risk/Legal/Security; excellent executive communication and change-management skills. 

• Experience in instituting governance (readiness gates AI SDLC guardrails) and running CoE review mechanisms.  

• Prior ServiceNow partner ecosystem experience is preferred. 

• Must be able to travel up to 50% annually. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time