Cloud Operations Engineer

Role Details

Location: Hybrid - Manila
Contract Duration: Full Time
Work Schedule: 10am - 6pm US Mountain Time and some weekends

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact.

Join us at Crescendo and lets build the future of customer experience together.

The Role

We are seeking a talented Cloud Operations Engineer to join our team.

The Cloud Operations Engineer role is an individual contributor who is responsible for the planning rollout maintenance inter-connectivity and troubleshooting of Crescendos cloud platforms (such as Google Workspace Slack Jira and others).

This is a technical role designed to include both collaborative business analysis with associates throughout the company and back end technical work independently of and in collaboration with the IT Security and Engineering teams.

What Youll Do:

• Effectively communicate complex concepts with vendors customers co-workers and management both verbally and in writing.
• Engage with business partners to analyze opportunities and implement innovative process and technology solutions
• Evaluate implement and support reference integration architectures between platform systems
• Perform advanced administration and troubleshooting of Crescendo platform systems.
• Own the change management and configuration/maintenance processes for specific Crescendo network and cloud platforms.
• Strategize with the global IT manager on new platform/app initiatives feature rollouts and potential integrations between platforms.
• Collaborate with the information security team to ensure that platforms are secure and meet Crescendo standards.
• Monitor platforms and address availability and security issues as they arise.
• Assist the information security team in performing regular access audits and performs role & license changes as appropriate within each platform.
• Maintain documentation in Crescendos Confluence wiki on platform management best practices admin guides and troubleshooting guides.
• Train IT and security staff on platform administration best practices and standard procedures
  

What We Expect From You:

• 3-5 years experience inbusiness analysis techniques and business process engineering
• Some knowledge/experience with modern scripting languages
• Good knowledge administering and configuring enterprise productivity or line of business platforms
• Knowledge of modern SaaS platforms and cross-platform integrations
• SDLC knowledge
• Knowledge of and experience applying structured IT change management procedures
• Strong business acumen and communication skills

• Configuration/Management of SaaS platforms such as Google Workspace Slack Jira
• Experience working with SSO and identity providers
• Experience administering cloud platforms such as GCP AWS
  

Why Crescendo

• Were building a new category: Augmented AI
• Were moving at record-breaking speed: 0 to $100M ARR in under a year
• We only win when our customers winoutcomes over hype every time
• Youll be part of a high-performing purpose-driven team obsessed with speed creativity and craft
• This is your chance to help define the DNA of Crescendos sales culture. If youre ready to learn fast build fast and grow fastlets talk.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.