Business Activator

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

As a Tech Catalyst Business Activator within the Relationship and Demand team you will be part of a team responsible for demand consolidation and a trusted interface between our team and our demand sources (Clients LoS CTO/CIO and Alliances Global Special Partnerships or the wider UK Network).

Acting as a face of Tech Catalyst you will play a role in promoting managing and tracking our products services and capabilities to drive engagement and technology innovation.

In a past paced environment you will respond to challenges and strengthen relationships to maximise the impact of Tech Catalyst.

Key Responsibilities

Support the capability in maintaining strong relationships with stakeholders within assigned LoS or demand sources
Build a broad understanding of the demand sources and interest in their operating models challenges and their requirements
Respond at pace to stakeholder queries opportunities and challenges ensuring timely and effective communication
Possess a broad understanding of how the assets services and capabilities within Tech Catalyst can benefit our stakeholders and clients
Identifying new and innovative technology solutions delivered by the capability teams to share the success of Tech Catalyst perpetuating demand
Work in collaboration with people in the Relationship and Demand capability and wider Tech Catalyst capability groups to support the LoS with tech input fostering best practice good governance and process efficiency
Provide feedback to the Relationship and Demand capability to ensure continuous improvement and stakeholder satisfaction

Skills

Stakeholder Management: organising improving and monitoring relationships with stakeholders. Systematically identifying and analysing strategic needs and expectations
Customer Experience: a working understanding of the customer experience for both stakeholders and clients for sustained success satisfaction and enhanced experiences. Applied knowledge of client data management relations and retention practices
Process: analyse and adopt best practice and proven methodologies leveraging the collective knowledge of Tech Catalyst to identify potential problems or trends for improvement or automation
Governance: Apply monitoring or overseeing delivery to quality and safety standards including processes for escalation resolution
In addition you will be trained in order to develop an interest in the following skills:

Business Design
Client Sales processes
IT Consultancy
Delivery Management
Risk Management
Process Delivery
Governance

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Business Development Client Interaction Client Management Client Onboarding Communication Creativity Cross-Selling Customer Data Management (CDM) Customer Due Diligence Customer Management Customer Relations Customer Relationship Management Customer Retention Customer Satisfaction Customer Service Excellence Customer Service Management Customer Success Data Analytics Embracing Change Emotional Regulation Empathy 14 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Up to 40%

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Line of ServiceInternal Firm ServicesIndustry/SectorTechnologySpecialismIFS - Information Technology (IT)Management LevelSenior AssociateJob Description & SummaryAs a Tech Catalyst Business Activator within the Relationship and Demand team you will be part of a team responsible for demand consolidat...