Digital Experience Business Expert

As Digital Experience Business Expert you are responsible for identifying and driving improvements on our digital platforms to deliver business value. You work closely with the implementation of new features on our digital platforms supporting backlog prioritisation setting user stories and managing process change.

The role is within the DX Ecommerce team and is responsible for the performance of the various DX tools including the CMS tool which enables the regional delivery of COS digital campaigns. The CMS tool needs to be optimised alongside developers to ensure that it is intuitive well documented and has continuous improvement in order to deliver exceptional digital experiences.

You are a natural point of contact; you collaborate with teams across the business to learn of needs and challenges whilst creating an understanding of the purpose of your area and what it aims to achieve.

What you will do: 

• Identify and drive improvements to the digital customer experience. 
• Support the creation of requirements and user stories for new developments as part of the product team.
• Collaborate with teams across COS to set and modify processes supporting change management to deliver business value.
• Lead and perform UAT alongside product and business teams ensuring requirements are met.
• Champion technical solutions fostering an understanding within the business of how technology can achieve desired outcomes.
• Understand the digital experience strategy communicate capabilities and drive improvements to enhance the digital experience.
• Act as a key contact for relevant vendors ensuring COS receives the best value from available tools and services.
• Drive the vision and direction for checkout and post-purchase processes to stakeholders across the business.
• Present and communicate the rationale for prioritization changes to the backlog and the performance of new initiatives.
• Track analysis and share KPI performance within your area.
• Drive the resolution and prevention of incidents on our digital platforms. 

Qualifications :

Alignment to our company values is the most important characteristic we look for in all new joiners. Our values are the behaviours that we appreciate above and beyond anything else. We are open-minded and curious we dare to be different we believe in constant improvement and we empower and trust you to take ownership. Our values are part of who we are what we stand for and how we act.

What you need to succeed:

• Previous experience as a Business Expert (or similar role) in a digital retail environment.
• Competent working with E-Commerce platforms (CMS) .
• Strong understanding of SEO principles.
• Advanced skills in Jira and Excel.
• Experience with web analytics tools such as Google Analytics or looker studio.
• Exceptional organizational and problem-solving abilities.
• Process-driven with a customer-centric focus.
• Strategic thinker with a results-oriented mindset.
• Proven experience in stakeholder management and collaboration.

Additional Information :

This is a Full-time permanent contract based at our Head Office in London.

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and addition to our staff discount all our employees are included in our H&M Incentive Program HIP. You can read more about our H&M Incentive Program here.

In addition to this London based colleagues also receive

• Up to 25 days holiday
• Annual health checks
• Pension scheme
• Discounts on various activities and financial/lifestyle products via our benefits hub
• Cycle to work scheme
• Discounted gym membership
• Employee assistance via retail trust  
• Private health & dental care

Inclusion & Diversity  

At COS were determined to create and maintain inclusive diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges what we perceive as possible and how we choose to relate to our colleagues and customers all over the world therefore all diversity dimensions are taken into consideration in our recruitment process. 

Remote Work :

No

Employment Type :

Full-time