Service Contract Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At STERIS we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
The Difference You Will Make
At STERIS we help our customers create a healthier and safer world by providing innovative healthcare and life sciences products and services. We are currently seeking a Contract Sales Representative Service Support to join our team and drive growth through strategic contract renewals and warranty conversions. Are you a results-driven professional with a passion for sales and customer service Apply Now!
Location: Melbourne
Reports To: Team Leader Service Support
Position: Permanent Full Time Hybrid
What Will You Do
Your Impact: As a Service Contract Coodinator you will play a critical role in supporting our Service Operations team by:
- Serve as a knowledgeable resource on contract terms service options and product capabilities.
- Review expired agreements and assess upsell and continued business opportunities.
- Engage with customers to maximise renewal value and tailor service agreements to their needs.
- Collaborate with field service technicians sales teams and service managers to align on customer strategy.
- Prepare and deliver accurate quotes manage follow-ups and handle objections effectively.
- Escalate complex issues to field leadership and coordinate service resources to ensure closure.
- Develop customised proposals that highlight the benefits of STERIS service offerings.
- Build and maintain trusted relationships with customers to support long-term retention.
- Monitor and manage pipeline progress ensuring timely movement.
- Position STERIS service agreements as value-driven solutions for customers.
- Ensure a seamless customer experience through proactive communication and support.
Qualifications and Skills Required
- Minimum of 2 years experience in business customer service or sales preferably with exposure to contract management.
- Demonstrated strong communication negotiation and analytical skills with excellent organisational capabilities.
- Proven ability in problem-solving time management and a process-driven approach with high attention to detail and adaptability.
- Experience in stakeholder management including the ability to conduct challenging conversations professionally.
- Proficiency in Microsoft Office Suite; familiarity with CRM systems and Oracle/Siebel is highly desirable.
Why Join Us
Be part of a dynamic team that values innovation collaboration and customer success. This role offers the opportunity to make a real impact in the healthcare industry while growing your career in a supportive environment!
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information visit .
STERIS strives to be an Equal Opportunity Employer.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
STERIS is a leading provider of infection prevention and other procedural products and services. Learn more here.
