Cortico-X Service Designer

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Cortico-X is an experience-led transformation business that partners with clients on reimagining complex customer and employee experiences. We do this by orchestrating insight strategy technology and delivery into one unified motion ensuring every action drives measurable outcomes and growth. Accordingly our core capabilities span the end-to-end transformation value chain: strategy research design applied data & technology and experience management.

The Opportunity

Were looking for a Service Designer whos more than just a designer someone who can think like a consultant work like a builder and thrive in a fast-moving entrepreneurial environment. This role is perfect for someone who enjoys wearing multiple hats: designing facilitating strategizing and rolling up their sleeves to make things happen.

What Youll Do

Partner with client and internal teams to design end-to-end experiences that transform how organizations deliver value particularly in an artificial intelligent environment
Lead or support service design activities including journey mapping service blueprints experience prototyping and opportunity framing.
Translate research and insights into actionable strategies roadmaps and service concepts.
Facilitate collaborative workshops that align cross-functional teams and clients.
Act as a strategic consultant advising clients facilitating workshops and helping teams align around a shared vision.
Collaborate with cross-functional disciplines (business strategists applied data emerging technology experience management etc.) both within our firm partners and client organizations.
Move fluidly between high-level thinking and hands-on doing from shaping vision decks to building MVPs and operational processes.
Contribute to shaping our young firms culture tools and methodologies as we grow.

What Were Looking For

Service design expertise: Experience designing services or experiences at a systems level not just user interfaces.
Consulting mindset: Comfort advising clients structuring problems and communicating clearly with executives.
Highly organized: Adaptively manage timelines stakeholder communication and deliverables.
Builder mentality: Willingness to get hands dirty and help build whether thats a new service model or internal processes.
Strong collaboration skills: Ability to work effectively across functions and levels internally and with client teams.
Entrepreneurial spirit: Comfortable with ambiguity fast pivots and shaping things that dont yet exist.
Excellent communication facilitation and storytelling skills.
5 years of relevant experience in service design experience strategy or consulting (agency or in-house).

Nice to Have

Experience in early-stage companies startups or innovation teams.
Familiarity with adjacent disciplines (e.g. data products AI strategy experience management).

What We Offer

A front-row seat in building a new kind of experience transformation firm.
A collaborative low-ego high-performance culture.
Opportunities to shape strategy and make a tangible impact with clients.
Competitive compensation and benefits.

About UsCortico-X is an experience-led transformation business that partners with clients on reimagining complex customer and employee experiences. We do this by orchestrating insight strategy technology and delivery into one unified motion ensuring every action drives measurable outcomes and growth...