Jr. Account Manager

Position: Junior Account Manager

Department: Sales Landauer Business
Reports to: Regional Sales Director
Location: Remote
Compensation: Base salary commission

About Us

Fluke Health Solutions Landauer business is a global leader in radiation safety and occupational monitoring. We are dedicated to delivering reliable innovative solutions and excellent customer service to support our clients in ensuring safety and regulatory compliance. Join our team and help enhance the customer experience create value through strategic account management and drive our mission to improve lives worldwide.

Position Overview

The Junior Account Manager will work closely with the Account Manager to maximize value within an assigned customer portfolio. This role will actively support upselling cross-selling and simplifying the customer journey by offering guidance timely support and impactful communication. The Junior Account Manager is a proactive customer partner focused on revenue growth customer satisfaction and engagement. This is a commissioned role ideal for individuals who excel in a collaborative environment and are motivated by building long-term customer relationships.

Key Responsibilities

• Account Support & Partnership:
  • Collaborate with the Account Manager to manage and grow an assigned customer portfolio.
  • Serve as a key point of contact assisting customers with inquiries providing support and facilitating service delivery.
  • Help identify customer needs to optimize product and service use driving satisfaction and loyalty.
  • Utilize company CRM database to maintain accurate updated and organized information on all assigned customers.
• Sales & Revenue Growth:
  • Actively support upselling and cross-selling efforts by presenting relevant product and service solutions to customers.
  • Develop customer-specific recommendations and support the Account Manager in presenting these to drive value and engagement.
  • Meet or exceed assigned sales targets in collaboration with the Account Manager.
• Customer Experience Improvement:
  • Simplify and enhance the customer journey by addressing pain points providing clear communication and implementing solutions to improve interactions.
  • Gather customer feedback identify improvement opportunities and communicate insights to internal teams to support a seamless experience.
  • Maintain updated records on customer interactions and transactions in CRM systems ensuring accurate data for performance analysis and account planning.
• Collaboration & Communication:
  • Partner with internal teams (e.g. product marketing customer service) to ensure consistent and high-quality service delivery.
  • Work closely with the Account Manager and cross-functional teams to align on strategy and coordinate actions to meet shared goals.

Qualifications

• Bachelors degree in Business Marketing or related field or equivalent experience.
• 1 years in sales account management or customer service; experience within healthcare or SaaS industries preferred.
• Strong communication interpersonal and negotiation skills.
• Proven ability to build and maintain customer relationships.
• Goal-oriented and self-motivated with a track record of meeting or exceeding targets.
• Proficiency with CRM software and Microsoft Office Suite.

What We Offer

• Competitive base salary with commission potential.
• Comprehensive benefits package including health dental and vision insurance.
• Opportunity for growth and advancement within a global industry leader.
• Collaborative customer-focused work environment.

Skills:

2. Customer Relationship Management--
   1. Serve as key point of contact for assigned customer accounts
   2. Proficiency with CRM- Maintain updated records on customer interactions and transactions ensure accurate data for performance analysis and account planning
   3. Proactively focus on retention & growth
3. Technical Aptitude
   1. High level of product knowledge required
   2. Help identify customer needs to optimize product and service use.
4. Collaboration
   1. Partner with and coordinate tasks with Customer Service Account Managers and Operations to ensure consistent and high quality service for customers to achieve sales targets.
   2. Meet or exceed assigned sales targets in collaboration with Account Manager(via cross sell and upsell)
   3. Gather customer feedback identify improvement opportunities and communicate insights to internal teams.
5. Continuous Improvement Mindset
   1. The willingness to learn new skills tools and technologiesspecifically Jr. Account Manager will need to continue learning new MyLDR suite and added reports/features to present to customers.
6. Organizational Skills
   1. Efficiently manage time to balance customer interactions administrative tasks and strategic planning.
7. Ability to explain technical details in a way that is understandable to customers.
8. Ensure accuracy in records customer interactions and documentation.